REGIONAL RETAIL OPERATIONS TEAM LEAD - LAGOS ISLAND AT M-KOPA | OPERATIONS TEAM LEAD JOBS IN LAGOS

About Company:

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go PayGo solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world.

Job Description:

M-KOPA is seeking a high-velocity Regional Retail Operations Team Lead to anchor our retail expansion across Lagos Island, Ajah, and Sangotedo. You will be the operational engine driving digital and financial inclusion for over 7 million customers. This role is not just about oversight; it is about building a scalable retail machine. You will manage complex inventory reconciliations, optimize reverse logistics, and lead a diverse team of Shop Assistants and Stock Controllers. Reporting to the Manager of Retail Operations, you will bridge the gap between field reality and strategic business objectives, ensuring that M-KOPA’s retail network remains the gold standard for efficiency and customer experience in Africa.

Requirements:

1. Inventory Intelligence & Depot Operations

• Dynamic Stock Management: Oversee regional reconciliation, reordering understocked SKUs, and maintaining DSR (Direct Sales Representative) holding levels within strict min-max thresholds.

• Aged Stock & Returns: Rigorously track aged stock returns, reallocations, and cancellation closures to ensure high capital efficiency.

• Virtual Depot Architecture: Create and manage depot operations, serving as the central hub for stock allocation and reverse logistics.

2. Technical Logistics & Service Excellence

• Technical Support: Manage phone repair logistics within specified SLAs, ensuring seamless customer pickups and high satisfaction scores.

• Reverse Logistics: Oversee the adherence to reverse logistics protocols, ensuring faulty or returned units move through the system with zero friction.

• Financial Oversight: Track collection and payment performance metrics across all retail points to mitigate risk and ensure revenue integrity.

3. Leadership, Coaching & Performance

• Team Development: Act as a lead coach for Shop Assistants, mastering M-KOPA.net systems, product knowledge, and customer service standards.

• Training Governance: Train new Stock Controllers and conduct weekly refresher sessions for existing teams to ensure zero process drift.

• Strategic Strategy: Develop and execute regional retail strategies that translate daily operational wins into long-term business growth.

Qualifications and Skills:

Experience & Academic Standards

• Tenure: 3+ years of demonstrable experience in field office management, retail operations, or inventory management at scale.

• Education: Diploma or Degree in Inventory Management, Customer Service, or a related field.

• Multisite Mastery: Proven experience managing operations across multiple retail locations simultaneously.

Core Competencies

• Technical Proficiency: Deep knowledge of inventory management systems, stock allocation logic, and reverse logistics.

• Leadership Gravity: Excellent ability to coach, develop, and motivate diverse teams in a hybrid, fast-paced environment.

• Operational Agility: Strategic thinker who can connect daily shop visits and "boots on the ground" reality to global business objectives.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified? Go to M-KOPA on jobs.ashbyhq.com to apply