RECEPTIONIST AT MESI LAGOS | RECEPTIONIST JOBS IN LAGOS

About Company:

Mesi Lagos is a stylish, highly-rated brunch spot and restaurant located at 5 Ayinde Akinmade Street, Lekki Phase 1, Lagos. It offers an all-day dining experience featuring Nigerian and continental dishes, signature meals, coffee, and cocktails in a vibrant, aesthetically pleasing, and cozy atmosphere with both indoor and outdoor seating options.

Job Description:

We are seeking a poised, articulate, and highly organized Receptionist to be the face of our establishment in Lekki. In a high-traffic hospitality environment, the first 30 seconds of a guest’s arrival define their entire experience. Your mission is to provide a seamless "gold-standard" welcome, manage complex reservation channels, and ensure efficient guest flow.

This role is designed for a professional who thrives in a fast-paced setting and possesses the "street-smarts" to handle walk-ins and bookings across WhatsApp, phone, and online platforms simultaneously. If you are well-presented, punctual, and have a passion for service excellence, you are the ideal candidate to anchor our front desk.

Requirements:

1. Guest Relations & Front Desk Excellence

• First Impression Management: Greet all guests with a courteous and professional demeanor, ensuring they feel valued from the moment they step in.

• Information Authority: Act as the subject matter expert on our menu, special events, and services, providing accurate and enticing information to guests.

• Conflict Resolution: Handle guest complaints with extreme politeness and emotional intelligence, escalating to management only when necessary to ensure guest satisfaction.

2. Reservation Systems & Flow Control

• Omnichannel Booking: Manage and synchronize table reservations coming through walk-ins, phone calls, WhatsApp, and online booking engines.

• Floor Coordination: Work in lockstep with the floor staff and management to optimize table turnover and manage the "guest flow" during peak hours.

• Administrative Discipline: Maintain meticulous daily guest reports and booking records to help management analyze peak trends and customer preferences.

3. Professional Standards & Logistics

• Area Stewardship: Ensure the reception area remains pristine, organized, and reflective of our brand’s premium image.

• Communication Hub: Answer and route calls promptly, serving as the central nervous system for internal and external communications.

• Shift Flexibility: Demonstrate reliability by working flexible hours, including weekends and public holidays, to support the hospitality cycle.

Qualifications and Skills:

Professional Profile

• Education: Minimum of OND / HND / Bachelor’s Degree. (Hospitality or Business backgrounds are a plus).

• Core Requirement: O’Level with a Credit in English Language is mandatory.

• Experience: 1–3 years in a hospitality front desk role (Lounge, Restaurant, or Hotel).

• Location: Must reside in Lekki or the immediate surrounding axis for ease of commute.

Core Competencies

• Presentation: Professional appearance and a pleasant, "approachable" personality.

• Multitasking: The ability to remain calm and organized under the pressure of a "full house."

• Team Spirit: A proactive attitude toward assisting colleagues and supporting management.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send in their CV to: no5.mesi.resto@gmail.com using the Job Position as the subject of the email.