FRONT OFFICE MANAGER JOB AT KREDETE | FRONT OFFICE MANAGER JOBS IN LAGOS

About Company:

Kredete is a financial technology platform that helps African immigrants in the diaspora build credit through instant international money transfers to 22+ countries, with low fees. We also offer businesses an API-based infrastructure for secure and low-cost cross-border payments to many African countries

Job Description:

As the Front Office Manager, you are the face of our organization and the first point of contact for every visitor, client, and employee. Your mission is to curate a welcoming, professional, and seamless experience that reflects our company’s values from the moment someone enters the building. Beyond managing the reception, you will serve as an operational hub—coordinating office logistics, managing critical communications, and providing essential administrative support that keeps the entire office running efficiently.

Requirements:

1. Guest Experience & Access Management

• Concierge Services: Welcome and assist all visitors and clients with a high degree of professionalism and courtesy.

• Security & Access: Manage office entry protocols, maintain accurate visitor logs, and issue security passes to ensure a safe and organized environment.

• Reception Excellence: Maintain a pristine and organized reception area that serves as a benchmark for the office's professional standards.

2. Communication & Logistics Coordination

• Inbound Management: Screen and direct incoming calls and emails, ensuring all inquiries reach the appropriate departments without delay.

• Mail & Couriers: Act as the central hub for incoming and outgoing mail, managing courier services and urgent deliveries with precision.

• Resource Scheduling: Coordinate meeting room bookings and provide logistical support for conference setups, ensuring all necessary technology and materials are in place.

3. Administrative & Operational Support

• Office Stewardship: Monitor and replenish office supplies, proactively managing vendor relationships to prevent shortages.

• Technical Assistance: Support internal teams with data entry, document preparation, and basic reporting to streamline departmental workflows.

• Facility Monitoring: Promptly identify and report any maintenance, safety, or security concerns to the relevant authorities.

Qualifications and Skills:

Experience & Technical Skills

• Tenure: Minimum of 2 years of proven experience in a front desk, administrative, or office assistant role.

• Software: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and modern office management systems (e.g., visitor management software).

• Communication: Exceptional verbal and written communication skills with the ability to interact with diverse stakeholders.

Core Competencies

• Professionalism: A polished demeanor and a customer-service-oriented mindset.

• Discretion: Demonstrated ability to handle confidential and sensitive information with absolute integrity.

• Organizational Mastery: Strong multitasking abilities with a sharp eye for detail and effective time management.

• Initiative: A proactive problem-solver who doesn't wait for direction to improve office processes.

Salary

Application Closing Date: Not specified

Application Instructions:

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