SALES ATTENDANT AT RENADA ENTERPRISES | SALES JOBS IN LAGOS

About Company:

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Job Description:

We are seeking a proactive and detail-oriented Sales Attendant to serve as a key point of contact for our retail and trade customers. In this role, you will be more than just a cashier; you will be a product advisor, helping contractors and homeowners select the right wood species, grades, and dimensions for their projects. You will be responsible for the end-to-end order process—from the initial inquiry and stock verification in our ERP system to coordinating with the logistics team for final fulfillment. If you have a passion for customer service and a keen eye for organizational accuracy, you will thrive in our fast-paced sales environment.

Requirements:

1. Consultative Customer Service

• Expert Guidance: Greet walk-in customers and contractors, providing technical insights into wood species (hardwood vs. softwood), grades, and moisture content.

• Inquiry Management: Act as the voice of the company by managing professional phone and email correspondence, ensuring no lead goes unanswered.

• Conflict Resolution: Handle minor customer disputes with poise, ensuring that service recovery is fast and effective.

2. Precision Order Management

• ERP Data Entry: Accurately enter orders into the system, ensuring that item codes, quantities, and pricing are 100% correct.

• Fulfillment Coordination: Liaise directly with the warehouse and logistics teams to verify stock availability and provide customers with realistic delivery timelines.

• Financial Documentation: Generate professional invoices, packing lists, and receipts, ensuring the "paper trail" for every sale is impeccable.

3. Sales Growth & Inventory Support

• Strategic Upselling: Suggest relevant accessories or alternative wood grades to maximize the value of every customer interaction.

• Stock Stewardship: Assist with physical stock checks and ensure all timber products are properly labeled with the correct SKU and pricing.

• Market Intelligence: Track repeat customer behavior and report daily sales trends to supervisors to help refine our inventory and pricing strategies.

Qualifications and Skills:

Professional Background

• Education: Minimum of an OND or B.Sc in any field; background in Forestry, Wood Tech, or Business is a plus.

• Technical Savvy: Proficiency in using ERP/CRM systems and basic Microsoft Office (Excel/Word).

• Experience: 1–2 years in a retail sales or customer-facing role, ideally within the building materials or timber industry.

Core Competencies

• Product Knowledge: Willingness to learn the technical specifications of various timber products.

• Attention to Detail: High accuracy in data entry and inventory documentation.

• Interpersonal Skills: A friendly, persuasive, and professional demeanor.

• Organization: Ability to manage multiple orders and inquiries simultaneously without losing focus.

Salary

Application Closing Date: Not specified

Application Instructions:

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