OPERATIONS MANAGER AT FAVE CONSULTING

About Company:

Fave consulting is a Human Resources Management and consultancy firm that specializes in strategic HR management to enhance business growth, performance and transformation.

Job Description:

• Ensures that service standards are kept at a high level for guests by maintaining the standards set in the company’s Vision Statement, Core Values and Brand Promises.
• Ensures the staff are fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings.
• Assesses all employees’ progress continually, trains employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback through customer care follow-up and surveys.
• Supervises and follows up on guest requests and comments.
• Works closely with the Spa Director to execute effective marketing and public relations strategy and business plan in a timely manner.
• Ensures fiscal responsibility through efficient scheduling of staff and makes necessary changes to stay within budgetary guidelines.
• Provides necessary financial information to the Accountant and Spa Director for accurate reporting of daily sales and financial performance.
• Ensures that financial goals are attained by developing and implementing a retail sales plan.
• Establishes service and retail goals for staff and provides guidance on how to achieve them.
• Monitors seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Submits all paperwork and financial reporting in accordance with the company standards.
• Develops and maintains accurate maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Creates a team of service providers to meet all aspects of professionalism and service demands.

Requirements:

• Knowledge of professional spa services and treatments.
• Knowledge of retail operations and inventory systems.
• Effective leadership skills and a strong work ethic.
• Excellent verbal and written skills, customer service skills.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Sales oriented, Creative in marketing and promotions.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Normal work hours: As specified in employment contract
• Proficient in spa software (Fresha) and Microsoft Office products.
• Must be able to work effectively in a hospitality environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions

Qualifications and Skills:

• B.Sc. or HND in Degree.
• Minimum of 2 – 4 years’ Proven work experience as an operations Manager or similar role

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: recruitment@faveconsulting.com using the position as subject of email.