NIGHT MANAGER AT CROWNCITY PARK & RESORT | NIGHT MANAGER JOBS IN OGUN

About Company:

CrownCity Park & Resort is a premium hospitality and lifestyle destination located in Agbara, Ogun State, Nigeria, offering a distinctive blend of luxury accommodation, leisure, wellness, events, and resort-style experiences. The resort features thoughtfully designed guest rooms and suites, food and beverage outlets, recreational facilities and so on.

Job Description:

1. Night Audit & Financial Reconciliation

• Audit Oversight: Oversee the complete night audit process, ensuring all room, F&B, events, and ancillary revenues are accurately posted and the business day is closed.

• Financial Balancing: Reconcile room revenue with occupancy reports and POS transactions with cashier summaries. Resolve or escalate discrepancies in cash, card, and transfer payments.

• Internal Controls: Enforce strict controls related to cash handling, night safe deposits, refunds, and system access.

2. Operational Leadership & Staff Supervision

• Shift Coordination: Supervise and coordinate night audit and front desk staff to ensure 100% coverage and performance excellence.

• Service Recovery: Handle escalated guest complaints and authorize service recovery within approved limits to maintain high satisfaction levels.

• Performance Management: Enforce attendance and service standards, providing real-time coaching and feedback to the night operations team.

3. Security, Safety & Risk Control

• Incident Management: Coordinate with the Security team to monitor overnight activity and respond to any incidents or emergencies.

• Asset Protection: Ensure the property remains secure and all incidents are meticulously documented and escalated according to policy.

4. Handover & Communication

• Management Reporting: Prepare a structured morning handover report summarizing financial variances, guest issues, maintenance concerns, and security incidents.

• Continuity: Ensure a seamless transition between night and day operations through clear, professional communication with day management.

Requirements:

• Analytical Thinking: Strong financial and analytical skills with high attention to detail.

• Leadership: Ability to lead a diverse team under limited supervision.

• Calm Under Pressure: Sound judgment and decision-making skills in a fast-paced or emergency environment.

• Communication: Exceptional written and verbal communication skills.

Qualifications and Skills:

• Education: Bachelor’s Degree or Diploma in Hospitality Management or a related field.

• Experience: Minimum of 3 years of hotel experience in a supervisory or leadership role.

• Technical Savvy: High computer literacy is essential. Proficiency in Hotel Management Systems (HMS) such as Valinno, Room Master, or Opera is highly preferred.

• Functional Knowledge: Strong understanding of front office procedures, billing, and night audit responsibilities.

Salary

Application Closing Date: Not specified

Application Instructions:

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