RECEPTIONIST JOB AT CITI RESIDENCE | RECEPTIONIST JOBS IN LAGOS

About Company:

Citi Residence is a premium boutique accommodation and serviced apartment destination located in the prestigious Onikoyi Estate along Banana Island Road, Lagos. We offer a serene, secure, and stylish retreat tailored for business travelers, expatriates, leisure guests, and extended-stay visitors who desire more than just a place to sleep.

Job Description:

Guest Services & Relationship Management

• Check-In/Check-Out: Provide a warm and efficient welcome to all guests, managing the check-in and check-out process with professional speed and accuracy.

• Reservation Management: Handle incoming inquiries and schedule guest reservations via phone, email, and online booking platforms.

• Guest Liaison: Act as the primary point of contact for guest needs, providing information about hotel services, local attractions, and resolving any complaints or issues promptly.

Financial & Administrative Operations

• Invoicing & Billing: Accurate preparation of guest invoices, processing payments (cash, POS, or transfers), and managing the front-office cash float.

• Record Keeping: Maintain up-to-date and confidential guest records, ensuring all registration details are captured according to hotel policy.

• Administrative Support: Handle general office tasks, including managing the switchboard, sorting mail, and coordinating with the housekeeping and maintenance teams to ensure room readiness.

Requirements:

• Multitasking: Ability to handle multiple guests and phone calls simultaneously without losing focus.

• Problem-Solving: A proactive approach to resolving guest complaints and operational hitches.

• Professionalism: Maintaining a high standard of grooming and a calm demeanor under pressure.

• Attention to Detail: Precision in financial transactions and guest record entries.

Qualifications and Skills:

• Education: Possession of relevant qualifications (OND, HND, or B.Sc. in Hospitality Management, Business Administration, or a related field).

• Experience: Proven work experience in a front desk, reception, or hospitality-based customer service role.

• Technical Skills: * Proficiency in Microsoft Office Suite.

  • Familiarity with Property Management Systems (PMS) like Opera, Cloudbeds, or similar software is a significant advantage.

• Communication: Exceptional verbal and written communication skills with a professional telephone etiquette.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: citiresz@gmail.com using the Job Position as the subject of the mail.