GUEST RELATION OFFICER AT LA CAMPAGNE TROPICANA BEACH RESORT | GUEST RELATION OFFICER JOBS IN LAGOS

About Company:

La Campagne Tropicana Beach Resort, located in Ikegun, Ibeju-Lekki, Lagos, isa 65-acre,5-star African-themed tourist destination combining a, white-sand beach, lagoon, and mangrove forest. It features luxurious, rustic-styled chalets, some with private pools, and offers activities like water sports, hiking, and spa treatments

Job Description:

We are seeking a charismatic and professional Guest Relation Officer to serve as the heartbeat of our guest experience in Eleko. In this role, you are more than a receptionist; you are a "Stay Experience Architect," responsible for ensuring that every guest—from first-time visitors to VIPs—enjoys a seamless, memorable, and personalized stay.

The ideal candidate possesses a "service-first" heart and the administrative discipline to manage complex requests in a fast-paced resort environment. If you excel at turning customer complaints into loyalty and thrive in a high-energy, multicultural setting, we want you to be the face of our resort.

Requirements:

1. Front-of-House Excellence & VIP Management

• The First Impression: Welcome and check in guests with warmth and professional grace, setting the tone for their entire stay.

• Personalized Coordination: Organize and execute special guest requests, including birthdays, anniversaries, and bespoke VIP arrangements.

• Resort Knowledge: Act as a resident expert, providing detailed information on resort amenities, local Eleko attractions, and specialized activities.

2. Conflict Resolution & Service Recovery

• Primary Contact: Serve as the central point of contact for all guest concerns, addressing inquiries with empathy and efficiency.

• Proactive Recovery: Handle complaints promptly, using professional judgment to resolve issues on the spot and ensure guest satisfaction.

• Quality Follow-up: Conduct "Pulse Checks" by following up with guests during their stay to anticipate needs before they become requests.

3. Operational Synergy & Reporting

• Cross-Departmental Liaison: Coordinate seamlessly with Housekeeping, F&B, and Maintenance teams to ensure guest rooms and services meet our "Gold Standard."

• Data Integrity: Maintain accurate guest profiles, preference logs, and feedback reports to help the management team improve service delivery.

• Shift Leadership: Navigate a fast-paced environment across varied shifts, including weekends and holidays, while maintaining a pristine professional appearance.

Qualifications and Skills:

Professional Profile

• Experience: Previous experience in customer service is required (hospitality or luxury retail experience is highly preferred).

• Communication: Exceptional verbal and written interpersonal skills.

• Disposition: A professional demeanor with the ability to remain calm and effective under pressure.

Core Competencies

• Problem-Solving: Strong ability to think on your feet and provide creative solutions to guest challenges.

• Team Synergy: A collaborative mindset with a focus on helping the entire resort team succeed.

• Digital Literacy: Basic proficiency in computer systems for guest logging and internal communication.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send short introductory message along with an updated CV to: careers@lacampagnetropicana.com using the Job Position as the subject of the mail.