DEWS AND PETALS LIMITED RECRUITMENT FOR CUSTOMER SERVICE INTERN | CUSTOMER SERVICE INTERN JOBS IN ABUJA

About Company:

Dews and Petals is a premium pest control and cleaning company operating in Abuja, Nigeria. Renowned for delivering expert pest management services, Dews and Petals is committed to creating healthier, pest-free environmentsthrough education and tailored solutions. With a strong reputation for excellence, Dews and Petals provides reliable and effective pest control solutions for residential and commercial properties.

Job Description:

We are seeking a vibrant, articulate, and proactive NYSC member to join our team in Gwarimpa as a Customer Service Intern. In this role, you will be the primary voice and face of our brand, ensuring that every customer interaction is professional, informative, and solution-oriented.

This internship is designed to provide you with hands-on experience in "The Art of Service." You will learn to navigate complex customer inquiries, manage real-time data, and contribute to the continuous improvement of our service delivery. If you are a high-energy graduate with a customer-first mindset and reside in the Gwarimpa area, we want you to grow with us.

Requirements:

1. Frontline Communication & Inquiry Management

• Professional Response: Handle incoming calls and digital inquiries with a high degree of professionalism and empathy.

• Information Accuracy: Provide precise details regarding our service offerings, tiered pricing, and corporate policies.

• Proactive Problem Solving: Identify the root cause of customer challenges and deploy effective, timely solutions to maintain brand loyalty.

2. Operational Excellence & Data Integrity

• Meticulous Record Keeping: Log all customer interactions, feedback, and resolutions into our database with 100% accuracy.

• Process Guidance: Act as a "Navigator" for our clients, walking them through our internal processes and procedures step-by-step.

• Satisfactory Closure: Conduct post-interaction follow-ups to verify that the customer’s issue was resolved to their total satisfaction.

3. Strategy & Continuous Improvement

• Feedback Loop: Actively provide insights to management on common customer pain points to help us refine and improve our service efficiency.

• Adherence to Schedule: Maintain strict organization and time management to ensure that no customer call or inquiry goes unanswered.

Qualifications and Skills:

Professional Profile

• NYSC Status: Must be a currently serving Female Corp Member (Lagos/Abuja posting).

• Education: Bachelor’s Degree (BA/BSc/HND) in any relevant field.

• Location: Must reside within Gwarimpa or its immediate environs (essential for commute reliability).

• Experience: 0–1 year (Fresh graduates are highly encouraged to apply).

Core Competencies

• Communication: Exceptional spoken and written English skills.

• Interpersonal IQ: A proactive, "customer-first" approach to every task.

• Technical IQ: Proficiency in basic data entry and the ability to multitask in a fast-paced environment.

• Attention to Detail: Keen eye for accuracy in customer records and scheduling.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their CV and a Cover Letter to: hr.dewsng@gmail.com using “Customer Service Representative – Location” as the subject of the email.