CUSTOMER SERVICE OFFICER AT SMART PARTNERS CONSULTING LIMITED (SPCL) | CUSTOMER SERVICE OFFICER JOBS IN LAGOS

About Company:

Smart Partners Consulting Limited (SPCL) is an indigenous consulting firm poised on the business model of collaboration to provide professional services of Human Resources and Business Strategy to different companies in various sectors of Nigeria’s economy. It was incorporated in July 2013. Our idea of collaboration and partnership involves the synergy of tested experts in the market place to research, identify and proffer solutions to the ever dynamic needs of our Clients.

Job Description:

• The Customer Service Officer is responsible for delivering exceptional client experience through prompt response, issue resolution, and professional engagement.
• The role requires strong interpersonal skills, emotional intelligence, product knowledge, and the ability to manage customer interactions efficiently while maintaining a polished and presentable appearance.

Key Responsibilities

• Attend to customer inquiries (walk-in, phone, email, and digital platforms) promptly and professionally.
• Demonstrate effective communication—clear, articulate, and courteous responses at all times.
• Practice active listening to fully understand customer needs and concerns before responding.
• Apply strong problem-solving ability to resolve complaints and escalate appropriately when required.
• Maintain patience and emotional control, especially in high-pressure or difficult customer situations.
• Uphold high standards of professionalism in conduct, appearance, and communication.
• Manage and de-escalate complaints using sound conflict resolution techniques.
• Maintain thorough product and service knowledge to provide accurate information and recommendations.
• Ensure efficient time management to handle multiple customers and tasks effectively.
• Promote a positive attitude that enhances customer satisfaction and brand perception.
• Maintain a smart, well-groomed, and presentable appearance consistent with company standards.

Requirements:

• Excellent verbal and written communication skills.
• Strong interpersonal and emotional intelligence skills.
• Presentable, confident, and customer-oriented personality.

Qualifications and Skills:

• Minimum of OND / HND / BSc in any related field.
• 3–4 years’ experience in customer service or front desk role

Salary

Application Closing Date: 14th March, 2026

Application Instructions:

Interested candidates should send their CV to: talent@smartpartnersng.com using the job title as the subject of the mail.