CUSTOMER CARE REPRESENTATIVE AT L&JJ NIGERIA LIMITED | CUSTOMER CARE REPRESENTATIVE JOBS IN LAGOS

About Company:

L&JJ Nigeria Limited, a Legal and Management Consulting Firm is recruiting to fill the position below:

Job Description:

• We are seeking a professional Customer Care Representative to manage client interactions, support administrative operations, and represent the organization with confidence and clarity.
• The ideal candidate will ensure customer satisfaction through timely responses, accurate information, and efficient resolution of issues.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.

• Respond to inquiries via phone, email, and digital channels.

• Provide accurate information about products and services.

• Resolve complaints efficiently and diplomatically.

• Maintain detailed and accurate customer records.

• Update CRM systems and track all customer interactions.

• Prepare reports and summaries of customer activity.

• Support scheduling, documentation, and other administrative tasks.

• Escalate complex issues to management when req

Requirements:

• Bachelor’s Degree or HND in any relevant field.

• Strong communication skills, both written and verbal.

• Ability to manage multiple customer interactions efficiently.

• Familiarity with CRM systems and administrative processes.

• Professional demeanor and strong problem-solving skills.

• Attention to detail and excellent organizational abilities.

Salary

Application Closing Date: Not specified

Application Instructions:

Qualified candidates should send their CV to: Nnenaonyebuchi@gmail.com using the Job Title as the subject of the email.