FRONT DESK OFFICER AT MUSADA HOTELS AND LUXURY SUITES | ABUJA

About Company:

Unlike other hotels, we pride themselves on offering our guests in-house award-winning restaurants and our food philosophy is simple: seasonal, ingredients to showcase the region’s finest flavours.

Job Description:

We are seeking a professional, polished, and tech-savvy Front Desk Officer to be the primary point of contact for our guests. In this role, you are the face of our hotel, responsible for creating a seamless and welcoming experience from check-in to check-out. You will manage reservations, coordinate with various departments to ensure service excellence, and act as a brand ambassador by upselling our premium amenities. The ideal candidate is a proactive problem-solver who can handle high-pressure situations with grace and professional discretion.

Requirements:

1. Guest Arrival & Departure Management

• Seamless Check-in/out: Perform all check-in and check-out tasks efficiently, ensuring guests feel welcomed and valued.

• Registration: Accurately register guests, collecting vital information including contact details, stay duration, and identification.

• Room Assignment: Manage room assignments based on guest preferences, rates, and current availability.

2. Reservations & Administrative Control

• Booking Management: Oversee online and phone reservations using specialized hotel management software (PMS).

• Financial Clarity: Inform guests about payment methods, process transactions, and maintain updated records of bookings and payments.

• Internal Coordination: Liaise closely with housekeeping to ensure rooms are clean, tidy, and fully furnished before guest arrival.

3. Personalized Service & Upselling

• VIP & Group Services: Confirm group reservations and arrange personalized services for VIPs and event attendees (e.g., wedding guests or corporate delegates).

• Revenue Growth: Upsell additional hotel facilities and services (spa, restaurant, premium suites) when appropriate.

• Guest Relations: Provide detailed information about hotel rates, amenities, and local Abuja attractions.

Qualifications and Skills:

Education & Experience

• Academic Background: Candidates should possess a Bachelor's Degree, HND, or OND qualification.

• Professional History: 2–5 years of proven work experience in a similar hospitality role.

• Technical Skill: Must be computer literate with hands-on experience using hotel reservation software (e.g., Opera, Cloudbeds, or similar).

Core Competencies

• Communication: Exceptional verbal and written skills with a focus on polished etiquette.

• Conflict Resolution: Ability to respond to client complaints in a timely, professional, and empathetic manner.

• Multitasking: Strong organizational skills to handle phone inquiries and walk-in guests simultaneously.

Eligibility Criteria

• Gender: This role is open to FEMALE applicants only.

• Location: Applicants must currently reside in Abuja, FCT. Candidates based outside Abuja will not be considered.

Salary

Application Closing Date: 19th January, 2026

Application Instructions:

Interested and qualified candidates should submit their CV in PDF format only to: people@musadahotels.com with the job title as the subject of the email.

Note: Only female candidate needed.