RESERVATIONS MANAGER AT SHERATON LAGOS HOTEL - MARRIOTT INTERNATIONAL | JOBS IN LAGOS

About Company:

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

Job Description:

We are seeking a commercially-minded Reservations Sales Supervisor to lead our booking operations and drive property revenue. In this role, you will act as both a sales strategist and a team leader—identifying new business opportunities, up-selling premium services, and ensuring your team delivers a seamless guest experience. You will be responsible for navigating market trends, managing room inventory in real-time, and building long-term guest loyalty. If you have a passion for hospitality sales and the leadership skills to mentor a high-performing team, this is the perfect opportunity for you.

Requirements:

1. Revenue Maximization & Market Intelligence

• Strategic Sales: Identify and close high-value reservation opportunities to achieve personal and property revenue targets.

• Market Analysis: Maintain a deep understanding of local competitors, economic trends, and supply/demand dynamics to position the property effectively.

• Yield Management: Monitor same-day selling procedures to maximize Room Revenue (RevPAR) and manage property occupancy levels.

• Negotiation: Utilize creative selling and advanced negotiation skills to close complex contracts and business opportunities outside standard parameters.

2. Operational Excellence & Quality Control

• Inventory Accuracy: Oversee the tracking system for reservation sales orders, monitor group forecasts, and coordinate with Convention Services for rooming lists.

• Billing & Logistics: Review daily arrivals to ensure accurate billing instructions and manage waitlists according to priority protocols.

• Administrative Leadership: Execute all operational aspects of booked business, including generating proposals, writing contracts, and managing guest correspondence.

• Audit & Compliance: Track no-show reservations, process relevant charges, and ensure all brand standards are met.

3. Exceptional Guest Service & Loyalty

• Relationship Building: Serve as a brand ambassador by understanding guest needs and recommending features that exceed expectations.

• Issue Resolution: Handle guest complaints and disputes using "Instant Pacification" procedures to turn challenges into loyalty opportunities.

• Service Basics: Ensure the team provides consistent, high-quality service that aligns with the property's daily service basics.

4. Team Leadership & Human Resources

• Training & Mentoring: Develop and maintain a departmental orientation program and utilize on-the-job training tools to upskill Reservation Sales Agents.

• Performance Monitoring: Conduct regular call monitoring to provide feedback and ensure sales quality.

• Workforce Management: Create monthly labor schedules and manage daily work assignments to ensure optimal coverage.

Qualifications and Skills:

Education & Experience

• Option A: High school diploma or GED; no prior work experience required (Entry-level leadership track).

• Option B: 2-year degree from an accredited university in Hotel and Restaurant Management, Business Administration, or Marketing PLUS 2 years of experience in Sales, Guest Services, or Front Desk operations.

Core Competencies

• Sales Prowess: Proven ability to up-sell and close business in a competitive environment.

• Analytical Skills: Ability to interpret occupancy data and market trends to make real-time pricing recommendations.

• Leadership: Strong interpersonal skills with the ability to manage and motivate a diverse team.

• Technical Proficiency: Experience with Property Management Systems (PMS) and sales tracking software.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the link below to apply