FRONT DESK OFFICER AT MERIDIEM EYE CLINIC

About Company:

Meridiem Eye Clinic offers professional eye care, including assessments, treatments, diagnosis, and prescriptions for eyeglasses and contact lenses.

Job Description:

• Providing help and advice to customers using the organization’s products or services.
• Communicating promptly, courteously with customers by telephone, email, letter and face to face.
• Investigating and solving customers' problems,
• Producing written information for customers, often involving use of computer packages/software.
• Calling of patients in event of glasses being ready, change and rescheduling of appointments.
• Working as cashier and store keeper.
• Typing medical reports.
• Keeping ahead of developments in customer service.
• Record details of inquiries, comments, complaints and actions taken.
• Assisting in general office administration functions.
• Assisting in preparing correspondence to be sent out to clients.
• Sales of frames, lenses and accessories to customers.
• Assist patients in the selection of eyewear appropriate to their ability to pay.
• Discuss customers’ needs, occupations and hobbies to determine the best frames to suit their lifestyle.
• Inventory frames and accessories weekly.
• Enter eyeglass, lens, contact lens and accessories orders in the sales book.
• Work with patients to provide patient education and how to use their new eyewear.
• Provide daily/ weekly & monthly reports.
• Work with Optometrist to ensure customer prescriptions are fulfilled in the event that prescription is not available.
• Maintain a record of debtors and make phone calls to ensure payments.
• Any other duties assigned by your Manager and the Medical Director.

Requirements:

• Customer Service skills.
• Good Product Knowledge.
• Attention to details.
• Market Knowledge
• Excellent oral and written communication skills.
• Must be an active Listener.
• Quality phone etiquette.
• Must be a problem solver.
• Ability to Multitask is key.
• Proficient use of MS office suite {Word, Excel and PowerPoint}.

Qualifications and Skills:

• Candidates should possess a minimum of OND qualification.
• 1+ years relevant work experience.
• Experience with Microsoft Office applications such as Word and Excel is essential.
• Experience in healthcare sector or hospital is an added advantage.
• Living in proximity to Obanikoro is mandatory.

Salary

Application Closing Date: 30th October, 2025

Application Instructions:

Interested and qualified candidates should send their CV and Cover Letter to: luminaeyecare.ng@gmail.com using the Job Title as the subject of the mail.