FRONT DESK OFFICER AT FEETAL DIAGNOSIS CLINIC | FRONT DESK OFFICER JOBS IN LAGOS

About Company:

Feetal Hospital & Diagnostics - An ultra-modern Healthcare centre, with state-of-the-art facilities located in the highbrow area of Lekki Phase 1.

Job Description:

We are seeking a polished, articulate, and patient-centered Front Desk Officer to join our team in Ajah. This role is the "face" of our facility, responsible for creating a welcoming, organized, and professional first impression for every client and patient who walks through our doors.

This position is ideal for a confident communicator who excels at client-care etiquette and can balance administrative tasks with simple content creation. If you are a resident of Ajah with a passion for service excellence and the flexibility to thrive in a shift-based environment, we want to hear from you.

Requirements:

1. Client Experience & Patient Etiquette

• First Impressions: Greet and onboard patients with empathy and professionalism, ensuring their journey starts with comfort and clarity.

• Inquiry Management: Handle phone calls and walk-in inquiries with high fluency in English, providing accurate information and directing clients appropriately.

• Patient Advocacy: Act as a liaison between patients and the clinical/administrative teams to ensure all needs are met promptly.

2. Administrative Rigor & Content Creation

• Scheduling & Records: Manage the daily appointment diary and maintain accurate patient/client records with high attention to detail.

• Creative Contribution: Develop simple, engaging content for internal notices or social updates to keep clients informed and engaged.

• Shift Operations: Coordinate seamless handovers during shift changes to ensure uninterrupted service delivery.

3. Operational Professionalism

• Articulation & Writing: Draft professional emails, memos, and reports that reflect the facility’s high standards of excellence.

• Conflict Resolution: Manage client concerns with patience and a solution-oriented mindset, maintaining a calm environment at all times.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree in any field.

• Experience: Minimum of 2 years of proven work experience as a Front Desk Officer or in a high-touch Customer Service role.

• Location: Candidates must reside in Ajah, Lagos, to ensure easy commuting for shift rotations.

Core Competencies

• Fluency: Must be exceptionally fluent in English (written and verbal) with the ability to express complex ideas articulately.

• Etiquette: High level of patient-friendly demeanor and refined client-care manners.

• Flexibility: Willingness and availability to work various shifts, including weekends or evenings as required.

• Digital Literacy: Ability to use basic office software and create simple, professional digital content.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: allpatient23@gmail.com using the Job Position as the subject of the email.