END USER SUPPORT / IT SUPPORT OFFICER JOB AT TRIGUS SOLUTIONS LIMITED | IT SUPPORT OFFICER JOBS IN LAGOS

About Company:

Trigus Solutions Limited is a Lagos-based leader in managed IT services, technology consulting, IT outsourced staffing and digital online solutions, dedicated to providing businesses with scalable, innovative systems. Our mission is to empower businesses, both large and small, with innovative technology solutions that drive growth, efficiency, and success.

Job Description:

We are seeking a proactive and technically proficient IT Officer to manage the digital backbone of our client site in Lekki, Lagos. This is a versatile role that balances "on-the-ground" hardware support with high-level system administration and network security. You will be the primary point of contact for technical excellence, ensuring that servers, networks, and cloud applications function seamlessly to support daily business operations. If you are a problem-solver who enjoys troubleshooting complex connectivity issues and has a keen interest in Microsoft 365 and workflow automation, this is an ideal environment for your career growth.

Requirements:

1. Technical Support & User Experience

• First-Line Resolution: Provide rapid-response support for hardware, software, and network disruptions, ensuring minimal downtime for onsite personnel.

• Identity Management: Manage the user lifecycle, including setting up emails, configuring access permissions, and maintaining secure user accounts.

• Troubleshooting: Act as the lead investigator for system errors and connectivity hurdles, translating technical solutions into user-friendly guidance.

2. Systems, Network & Hardware Administration

• Infrastructure Maintenance: Install and configure servers, routers, switches, and firewalls to maintain a robust and secure network perimeter.

• Asset Lifecycle: Manage the installation and patching of all physical assets—including laptops, mobile devices, and printers—while maintaining a meticulous IT asset inventory.

• Data Continuity: Support rigorous data backup and recovery protocols to safeguard organizational intelligence against loss or corruption.

3. Security, Compliance & Digital Innovation

• Cybersecurity Defense: Enforce strict security protocols, including antivirus management, password policies, and firewall monitoring to prevent unauthorized access.

• Digital Transformation: Partner with the IT Manager to implement new technologies, focusing on Microsoft 365 integrations and Power Platform automations to improve business efficiency.

• Performance Reporting: Maintain detailed documentation of system configurations and prepare periodic reports on system uptime and support case trends.

Qualifications and Skills:

Technical Foundations

• Experience: Hands-on experience in system administration, user support, and IT security practices within a corporate environment.

• Platform Knowledge: Strong familiarity with Microsoft 365, cloud storage management, and foundational network protocols (TCP/IP, DNS, DHCP).

• Skills: Proactive problem-solving, detail-oriented documentation, and the ability to manage multiple technical priorities simultaneously.

Nice-to-Haves (Preferred Certifications)

• Professional Credentials: CompTIA A+, Network+, Security+, or CCNA.

• Cloud & Automation: Foundational knowledge of Cloud services and the Microsoft Power Platform (Power Automate/Power Apps).

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and cover letter to: info@trigus-ng.com using the Job Position as the subject of the mail.