CUSTOMER SUPPORT OPERATIONS OFFICER AT MOTORING NIGERIA

About Company:

Motoring Nigeria is a leading automotive services provider, specializing in integrated vehicle imports, logistics, and sales. Founded in 2014, we are committed to delivering a seamless and reliable customer experience through end-to-end operational excellence.

Our business is built on a foundation of meticulous coordination; Managing nationwide sales, international transport, regulatory compliance, and customer communication with precision. By aligning customer-facing support with robust backend operations, we ensure transparency, security, and professionalism at every stage of the vehicle journey. We serve clients who expect more than a transaction; they seek a trusted partner who ensures clarity, reliability, and flawless execution from inquiry to delivery.

We are recruiting to fill the position below:

Job Description:

You will be directly responsible for the day-to-day coordination and execution of customer support operations, ensuring seamless dealership services and vehicle transport logistics:

• Customer Communication: Serve as a primary point of contact, receiving incoming customer calls and emails.Utilize video messages to provide updates.
• Request Processing: Professionally treat and log customer requests for vehicle sales inquiries and transport bookings.
• Transport Updates:Proactively update customers on the status and location of their vehicles during the transport process from the information provided by drivers.
• Vehicle Handover: Facilitate the smooth and professional handover of vehicles to customers upon delivery or sale, ensuring all paperwork is complete.
• Customer Engagement & Content: Create video updates for customers and insurance during key transport milestones. Produce short, professional vehicle handover videos and assist with content for customer-facing platforms.
• Contractor Liaison for Customer Issues: Communicate with trucking contractors and mechanics on behalf of customers to resolve service-related inquiries or issues.
• Operations Support: Partner closely with the operations team to ensure customer commitments are met, providing real-time customer feedback and managing communication to uphold service quality and timelines.

Requirements:

Salary

Application Closing Date: 15th January, 2026

Application Instructions:

Qualified candidates should send their Applications to: contact@motoringnigeria.com using the Job Title as the subject of the mail.