CUSTOMER SUPPORT OFFICER AT ATUSPAY | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Atuspay is a fast-growing financial technology (fintech) company focused on building secure, innovative, and user-friendly digital financial solutions across Africa. We provide modern payment, savings, investment, and wallet-based services designed to empower individuals, businesses, and institutions through seamless digital finance.

Job Description:

Customer Support & Service

• Respond to customer inquiries via chat, email, and phone.
• Provide accurate information about products and services.
• Resolve complaints and issues in a timely and professional manner.
• Escalate complex issues to the appropriate department when necessary.

Account & Transaction Support

• Assist customers with account-related issues.
• Guide users on transactions, deposits, withdrawals, and platform usage.
• Monitor and follow up on unresolved customer requests.

Documentation & Reporting

• Maintain accurate records of customer interactions.
• Log issues and feedback for system improvement.
• Prepare basic support reports when required.

Customer Experience

• Ensure customer satisfaction and retention.
• Maintain a professional and friendly tone at all times.
• Educate users on platform features and best practices.

Requirements:

Candidates should possess relevant skills and experience

Salary

Application Closing Date: 31st January, 2026

Application Instructions:

Interested and qualified candidates should forward their CV to: contact@atuspay.co using the position as subject of email.