CUSTOMER SERVICE REPRESENTATIVES AT BEVELEDGE INTERIOR DESIGNS | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Beveledge Interior Designs is an indigenous brand known for manufacturing high-end furniture and creating timeless, functional spaces for its clients across the country.

Job Description:

• Service customers seeking assistance with pre-order inquiries such as product information, marketing campaigns and identify leads to upsell by utilizing our online customer service platform.
• Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.
• Project a professional company image through phone, chat and email interactions.
• Recognize, document and alert supervisors of trends in customer calls.
• Generating and monitoring performance reports to achieve higher customer satisfaction.
• Uphold high customer service standards.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager i.e. process calls or emails to service customers when call demand dictates

Requirements:

• Freshdesk experience or equivalent required
• Excellent communication skills, both written and verbal
• 2+ years of sales experience in the related field is a plus
• A successful track record working in a high-volume environment.
• Able to solve problems by thinking analytically and creatively.
• Familiar with the latest e-commerce trends, experience in furniture and retail is a plus
• Regular and reliable attendance is an essential function of this position.
• High flexibility during beveledge’s busiest periods, including weekends and holidays as needed
• Ability to empathize with and prioritize customer needs
• Exude patience and ownership with each customer
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: Beveledgeinteriordesigns@gmail.com using the position as subject of email.