CUSTOMER SUPPORT EXECUTIVE AT NAIRA567 (VL COLLECTIVE)

About Company:

Naira567 is a fast-growing, Nigeria-first sports and iGame platform built for seamless play, fair odds, and fast, reliable payouts. We’re a mobile-first, remote-friendly team combining world-class technology with local insight to deliver a safe, entertaining experience for players across Nigeria.

Job Description:

Inbound Support:

• Respond to tickets, chats, calls, and social DMs within SLAs; resolve issues (account, KYC, deposits/withdrawals, bets, promotions, basic troubleshooting).
• Investigate and escalate complex cases to Risk, Payments, Tech, or Compliance; follow through to closure.
• Capture accurate case notes and user feedback to improve FAQs and product.

Outbound Growth & Retention:

• Call leads and inactive users to drive sign-ups, first deposits, and reactivation using approved scripts.
• Educate users on promotions, bonuses, and new features; handle objections and close.
• Run win-back and KYC completion campaigns; schedule follow-ups and maintain CRM hygiene.

Quality & Compliance:

• Adhere to communication, privacy, and responsible-gaming standards; verify user identity where required.
• Monitor and flag suspected fraud or policy violations.
• Contribute to playbooks, macros, and script improvements.

Requirements:

Requirements

• 0 – 4 years in customer support/sales/inside-sales (iGame, fintech, e-commerce, or telco preferred).
• Excellent spoken & written communication; confident on calls, persuasive yet empathetic.
• Comfortable with targets and incentives; strong objection handling and closing skills.
• Tech-savvy: CRM, ticketing, dialers, chat tools, spreadsheets; fast typing and documentation.
• Flexible to work evenings/weekends/major sports events on a roster.
• Languages: Fluent English; additional regional languages a plus.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV, a cover letter introducing yourself in a short paragraph on how you would convince a new user to sign up on the platform and deposit.  Include your notice period and expected CTC. Send both documents to: officialnaira567@gmail.com  using the Job Title as the subject of the mail.