CUSTOMER SERVICE REPRESENTATIVE AT SABAPLUS CONSULTANCY SERVICES | CUSTOMER CARE JOBS IN EDO

About Company:

Sabaplus Consultancy services is reputable company with services spanning across Telecommunications, E-commerce, Logistics and Mobile banking

Job Description:

Sabaplus Consultancy Services is seeking a proactive, tech-savvy, and professional female Customer Service Representative to join our expanding team. This role is designed for a dynamic individual who is not only a "people person" but is also mobile and ready to grow with the company across our various branch locations. As the primary point of contact for our clients, you will play a critical role in maintaining our reputation for excellence. If you are a strong communicator who thrives in a fast-paced environment and is ready for a new professional adventure, we want to meet you.

Requirements:

1. Front-Line Customer Engagement

• Inquiry Management: Act as the first point of contact for all client inquiries, providing accurate information and resolving issues with a high standard of service.

• Relationship Building: Utilize strong interpersonal skills to build rapport with clients, ensuring their needs are met and their expectations exceeded.

• Service Excellence: Maintain a professional and helpful demeanor across all communication channels (in-person, phone, and digital).

2. Technical & Branch Operations

• Digital Literacy: Manage daily administrative tasks and client data entry using our internal computer systems.

• Mobility & Flexibility: Be willing and ready to relocate or travel to different branch locations outside your current residence as operational needs evolve.

• Operational Support: Support the branch manager in ensuring that daily office operations run smoothly and professional standards are maintained.

3. Conflict Resolution & Feedback

• Problem Solving: Identify customer pain points and provide efficient solutions or escalate complex issues to the appropriate department.

• Feedback Collection: Gather and report customer feedback to management to help improve service delivery and consultancy products.

Qualifications and Skills:

Skills & Experience

• Technical Proficiency: Must be highly proficient in computer operations (MS Office, internet research, and email etiquette).

• Communication: Exceptional verbal and written communication skills with a refined professional tone.

• Mobility: Must be willing and ready to travel and work at any of our branches across the country.

• Interpersonal Skills: Proven ability to handle diverse personalities and maintain a positive attitude under pressure.

Preferred Attributes

• Ability to learn new consultancy services and products quickly.

• Strong organizational skills and attention to detail..

Salary

Application Closing Date: Not specified

Application Instructions:

Interested candidates should send their CV  to Sabaplus Consultancy Services via email at sabaplusisonline@gmail.com with subject customer service representative.