CUSTOMER RELATIONSHIP OFFICER AT INVENT ALLIANCE LIMITED | JOBS IN LAGOS

About Company:

Invent Alliance Limited is a company specialized on creation of multi sector and multi discipline business platform with specialist partnerships for value co-creation in each of the different business segments through modern co-petition business principles.

Job Description:

Invent Alliance Limited is seeking a proactive and service-driven Customer Relationship Officer to lead our client engagement efforts. In this role, you will be the primary bridge between our high-volume bakery operations and our diverse client base—including retailers, resellers, and corporate partners. You will be responsible for managing the end-to-end customer journey: from capturing complex daily orders to ensuring timely delivery and post-purchase satisfaction. If you are an organized communicator who can balance manual record-keeping with digital CRM tools while driving repeat business, we want you on our team.

Requirements:

1. Relationship Management & Loyalty

• Account Stewardship: Build and nurture strong professional bonds with retailers, resellers, and corporate clients to ensure Invent Alliance is their preferred supplier.

• Proactive Engagement: Conduct in-store visits and maintain regular contact via phone and WhatsApp to anticipate customer needs.

• Loyalty Drivers: Implement strategies to encourage repeat patronage and long-term commitment to our bakery brand.

2. Order Orchestration & Logistics Liaison

• High-Volume Coordination: Receive, confirm, and track a high volume of daily orders across multiple channels (WhatsApp, Social Media, and In-person).

• Data Integrity: Maintain precise order records using a combination of CRM systems, spreadsheets, and manual logs to ensure 100% accuracy.

• Cross-Departmental Collaboration: Liaise daily with the Production and Logistics teams to align current inventory with customer orders and guarantee on-time delivery.

3. Sales Support & Issue Resolution

• Strategic Upselling: Support company revenue targets by identifying opportunities to upsell new bakery lines or larger quantities to existing clients.

• Incident Management: Handle customer feedback and complaints with professionalism, ensuring prompt resolution and service recovery.

• Performance Reporting: Maintain accurate customer databases and provide routine reports on sales trends, client feedback, and order fulfillment rates.

Qualifications and Skills:

Education & Experience

• Academic Background: OND/HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.

• History: Prior experience in customer service or sales support, ideally within a Bakery, FMCG, or Food Production environment.

• Technical Skill: Basic proficiency in Microsoft Excel/Spreadsheets and familiarity with CRM software.

Core Competencies

• Multichannel Communication: Ability to communicate clearly and persuasively across phone, text, and social media.

• Attention to Detail: Capable of managing high-volume, repetitive orders without errors in quantity or delivery specifications.

• Location: Must reside within Ajah, Sangotedo, or nearby environs for operational proximity.

Physical & Scheduling Requirements

• Shift Readiness: Ability to work fixed weekday hours and participate in a weekend shift rotation schedule.

Salary

Application Closing Date: Not specified

Application Instructions:

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