CUSTOMER EXPERIENCE REPRESENTATIVE AT UNI MEDICAL HEALTH CARE LIMITED

About Company:

We are Uni-medical Healthcare Ltd Nigeria, a subsidiary of Unigloves Singapore, owned by UG Healthcare cooperation. Unigloves is one of the largest manufacturers of disposable products for the dental, medical, nursing, hospital sectors and for the industry.

Job Description:

• Confirm sales orders on Odoo.
• Keep records of customers interactions and transactions.
• Maintain customer databases, manage administration.
• Customer queries- Investigating delivery failures i.e. lost and damaged consignments.
• Customer satisfaction survey - implementation and maintenance.
• Tracking customer experiences across online and offline channels.
• Managing correspondence.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Analysing customer feedback on product ranges and new releases, as well as preparing reports.
• Evaluating after-sales support services to facilitate improvements.
• Documenting processes and logging technical issues, as well as customer and complaints.
• Keeping informed of industry trends and new CRM technologies.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Developing feedback surveys.
• Thinking of ways to show appreciation to loyal clients.
• Other methods to improve and maintain the overall brand experience.
• Support CER task within Port-Harcourt and other location where required.
• Track orders with procurement and communicate effectively to internal stakeholders.

Requirements:

• Educational Qualification: B.Sc / B.A / HND in Marketing, Communication, Advertising, Business Management or other Business related filed.
• Experience: 2 – 3 years experience as Customer Experience Representative or Sales Support Role.
• The desired candidate is required to be familiar with medical consumables, equipment etc.

Skills, ability & knowledge:

• Problem solving
• Patience
• Persuasion
• Ability to use positive language.
• Listening skills.

Salary

Application Closing Date: 31st October, 2025

Application Instructions:

Interested and qualified candidates should send their updated Resume to: info.hrmedicalrecruitment@gmail.com using the Job Title and location as the subject of the mail.