CUSTOMER SERVICE REPRESENTATIVE AT ORAIMO TECHNOLOGY LIMITED | JOBS IN LAGOS

About Company:

Oraimo is a subsidiary of Transsion Holdings, a Chinese company that specializes in mobile communication devices and accessories. Founded in 2014 and headquartered in Lagos, Nigeria, Oraimo aims to provide high-quality mobile accessories at affordable prices. The brand quickly gained popularity for its innovative approach, focusing on products that enhance the mobile experience for tech-savvy consumers, particularly in Africa.

Job Description:

We are seeking a high-energy, solution-oriented Customer Service Representative to join our frontline team. In the world of logistics and e-commerce, you are the voice of the brand, responsible for ensuring that every customer journey is seamless—from order inquiry to final delivery. This role requires a master multitasker who can navigate complex CRM systems while maintaining a calm, professional, and empathetic tone. If you are a natural problem-solver who thrives on resolving challenges and delivering world-class service, we want you on our team.

Requirements:

1. Omni-Channel Engagement & Issue Resolution

• Customer Interaction: Manage a high volume of inbound and outbound calls, emails, and live chats with professionalism and courtesy.

• Troubleshooting: Actively troubleshoot delivery delays, package issues, and service requests, identifying fast and effective solutions.

• Resolution Cycle: Follow up on unresolved cases to ensure the customer is satisfied and the issue is fully closed.

2. Documentation & Technical Proficiency

• CRM Management: Maintain accurate, real-time records of all customer interactions and transactions within our CRM software.

• Product Expertise: Maintain a deep and up-to-date understanding of our logistics offerings, e-commerce policies, and delivery timelines to provide precise information.

• System Multitasking: Simultaneously manage multiple communication channels and internal databases without sacrificing the quality of the conversation.

3. Performance & Quality Standards

• KPI Excellence: Consistently meet or exceed Key Performance Indicators (KPIs), including Average Handle Time (AHT), Call Quality, and Customer Satisfaction (CSAT) scores.

• Compliance: Strictly adhere to company protocols, scripts, and regulatory compliance requirements.

• Collaborative Growth: Work closely with supervisors to analyze feedback and continuously improve service quality.

Qualifications and Skills:

Experience & Background

• Education: High school diploma or equivalent.

• Experience: Previous experience in customer service is preferred; Call Center experience within the Logistics or E-commerce industry is a significant advantage.

• Language: Excellent verbal and written communication skills (Bilingual abilities are a plus).

Core Competencies

• Resilience & Adaptability: Ability to remain calm and professional during difficult conversations or under high-pressure "peak season" periods.

• Analytical Thinking: A solution-oriented mindset with the ability to diagnose issues quickly.

• Technical Skill: Comfortable navigating modern computers, CRM tools, and digital communication platforms.

• Flexibility: Ability to adapt to a shifting customer schedule and operational demands.

Salary

Application Closing Date: 30th January, 2026

Application Instructions:

Interested and qualified candidates should send their CV to: adesegun.fadekemi@oraimo.com using the Job Title as the subject of the mail