CUSTOMER SERVICE EXECUTIVE (NYSC) JOB AT PWAN GROUP | CUSTOMER SERVICE EXECUTIVE JOBS IN JOBS

About Company:

PWAN Group is a leading real estate investment and network marketing company in Nigeria, dedicated to providing affordable housing solutions and lucrative investment opportunities. With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.

Job Description:

We are seeking smart, courteous, and highly proactive NYSC Corps Members to join our team as the frontline face of our organization. In this role, you are more than just a support agent; you are a Service Ambassador. Your mission is to provide seamless, high-quality support to our clients, ensuring that every interaction—whether in-person, over the phone, or via email—is handled with professionalism and agility.

This position is ideal for a Corps member who is eager to build a professional foundation in a fast-paced environment. We prioritize candidates who are local to the Ajah/Sangotedo area and are looking for a place where their performance can lead to a long-term career path after their service year.

Requirements:

1. Service Excellence & Inquiry Management

• First-Contact Resolution: Attend to customer inquiries and complaints with a professional and empathetic touch, aiming for immediate resolution.

• Product Knowledge: Become an expert on our products and services to provide accurate, real-time information to clients.

• Multi-Channel Support: Manage a diverse flow of communication, including handling walk-in guests, professional phone etiquette, and structured email correspondence.

2. Operational Support & Record Governance

• Administrative Stewardship: Support daily front desk operations, ensuring the reception area remains organized and welcoming.

• Data Management: Maintain meticulous customer records and ensure that all requests are logged and followed up on until completion.

• Multitasking: Demonstrate agility by balancing administrative duties with active customer engagement without compromising on quality.

3. Brand Representation & Retention Growth

• Professional Presence: Represent the organization’s values through smart appearance, proactive communication, and a customer-focused attitude.

• Feedback Loop: Monitor customer satisfaction levels and report common pain points to management to help improve our service delivery.

Qualifications and Skills:

Mandatory Profile

• NYSC Status: Must be a currently serving Corps Member.

• Location: Must reside within Ajah, Sangotedo, or the immediate environs for ease of commute.

• Tech IQ: Proficiency in Microsoft Office (Word, Excel) and professional email communication.

Core Competencies

• Agility: A proactive, "can-do" attitude with the ability to multitask effectively.

• Communication: Exceptional interpersonal skills and the ability to speak clearly and professionally.

• Organization: A sharp eye for detail and an organized approach to document and record management.

• Experience: Previous experience in a customer-facing role is a significant advantage.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: onuorahanthony07@outlook.com using the Job Position as the subject of the email.

Note: Female candidates are strongly encouraged to apply to support team gender balance.