COLLECTIONS OFFICER AT TENN MICROFINANCE BANK LIMITED | BANKING JOBS IN LAGOS

About Company:

TENN Microfinance Bank Limited is a bank mandated to revolutionize banking for Nigeria's future: seamlessly connecting every Nigerian to innovative, secure, and personalized digital banking experiences. TENN is committed to fostering financial inclusion and enhancing the digital banking experience for all. 

Job Description:

Are you a fresh graduate who has just completed NYSC? Are you sharp, goal-oriented, and ready to turn your communication skills into high earning potential? TENN Microfinance Bank is looking for ambitious individuals to join our team in a high-growth role where your drive and resilience are directly rewarded.

As a Collections Representative, you are at the heart of our financial ecosystem. You aren't just making calls; you are managing relationships, negotiating solutions, and driving the bank’s revenue. This is a performance-driven environment that offers a clear path to career progression, periodic paid training, and a supportive team culture.

Requirements:

1. Outbound Engagement & Portfolio Management

• Target-Driven Outreach: Make daily outbound calls to customers to meet performance targets, focusing on loan recovery and re-borrowing.

• Negotiation Mastery: Use persuasive communication to negotiate payment plans and resolve repayment hurdles with empathy and professionalism.

• Growth Initiatives: Drive loan product growth by identifying opportunities for customer retention through innovative outreach methods.

2. Data Integrity & CRM Management

• Digital Documentation: Maintain precise and real-time customer data within our CRM system, ensuring every lead and conversation is tracked for follow-up.

• Tech-Savvy Operations: Utilize Microsoft Word, Excel, and specialized fintech software to manage daily tasks and report on collection milestones.

• Lead Cultivation: Effectively follow up on leads to maximize the conversion of "interest" into "active loan products."

3. Customer Success & Brand Advocacy

• Exceptional Service: Provide high-quality support during every interaction, ensuring that even during collection, the customer feels respected and valued.

• Retention Strategy: Educate customers on the benefits of re-borrowing and maintaining a healthy credit score, fostering long-term loyalty to TENN Microfinance.

• Resilient Performance: Maintain high energy and time-management discipline to meet weekly and monthly recovery quotas.

Qualifications and Skills:

Professional Profile

• Education: Minimum of SSCE, OND, HND, or B.Sc.

• Mandatory: Must have successfully completed the NYSC program.

• Experience: Must have either formal or informal collections experience (e.g., sales, recovery, or customer-facing negotiation).

Core Competencies

• Persuasion Power: Excellent oral and written communication skills with the ability to influence and negotiate.

• Technical Readiness: Basic knowledge of Microsoft Excel/Word and a willingness to master CRM software.

• Personal Grit: Resilient, self-motivated, and capable of managing time effectively in a fast-paced environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply