LEAD CONVERSION & CLIENT SUPPORT OFFICER AT TEMSTA SYSTEMS LTD | LEAD CONVERSION & CLIENT SUPPORT OFFICER JOBS IN NIGERIA

About Company:

A Lagos based startup in the IT and E-Commerce sector. Our services include web design and hosting, digital marketing, e-commerce and IT rentals.We focus on providing IT support to SMEs in Africa.

Job Description:

Are you a natural communicator who enjoys helping business owners solve problems? Temsta is looking for a Lead Conversion & Client Support Officer to join our growth team. This is a Hybrid role with opportunities in Abuja, Lagos, and Ogun State.

Important Note: This is NOT a cold-calling or "aggressive sales" role. At Temsta, we believe in the power of education and trust. You will be working exclusively with "Warm Leads"—business owners who have already reached out via our website, social media, or referrals. Your mission is to act as a bridge, turning interest into partnership by explaining our services in simple, practical language and guiding clients through a seamless signup process.

Requirements:

1. Consultative Inquiry Management

• Active Response: Serve as the first point of contact for incoming business inquiries, ensuring a fast and professional initial engagement.

• Needs Discovery: Listen to and understand the unique challenges faced by business owners, identifying how Temsta’s services can provide immediate value.

• Strategic Simplification: Translate complex digital services into "business-speak" that clients can easily grasp and act upon.

2. Lead Nurturing & Decision Support

• Professional Follow-up: Maintain a disciplined follow-up schedule with interested leads, providing additional information without being intrusive.

• The Signup Journey: Guide prospects through the decision-making process, answering technical or administrative questions to remove barriers to entry.

• Conversion Ownership: Support prospects through the entire funnel until they successfully transition into paying clients.

3. Records & Performance Discipline

• Communication Logs: Maintain organized, up-to-date records of all conversations and prospect statuses to ensure no lead is forgotten.

• Reporting: Track conversion rates and provide feedback to the marketing team on the quality of incoming leads.

• Self-Management: Thrive in a remote/hybrid environment by staying organized and meeting performance targets independently.

Qualifications and Skills:

Professional Profile

• Education: Minimum of a BA/BSc/HND in any discipline.

• Experience: 1 year of experience in customer support, account management, or relationship-based sales.

• Sector Advantage: Experience in Digital Agencies, Web Hosting, Real Estate, or Service-based industries is a significant plus.

Core Competencies

• Communication Mastery: Exceptional spoken and written English; confident in speaking directly with CEOs and Business Owners.

• Relationship Intelligence: High empathy and the ability to build trust quickly over the phone or via digital messaging.

• Discipline: Strong follow-up habits and the ability to stay organized while working remotely.

• Tech Readiness: Must have a reliable internet connection and a functional smartphone/laptop.

Salary

Application Closing Date: Not specified

Application Instructions:

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