CUSTOMER SERVICE REPRESENTATIVE AT JANAH LUXURY LIMITED | CUSTOMER SERVICE REPRESENTATIVE JOBS IN ABUJA

About Company:

Janah Luxury Limited is recruiting suitable candidates to fill the position below:

Job Description:

• Maintain a Positive Attitude: Uphold a positive, empathetic, and professional demeanor toward customers at all times.
• Prompt Response: Respond quickly to customer inquiries to ensure satisfaction.
• Multi-Channel Communication: Engage with customers through various channels, including phone, email, and chat.
• Complaint Resolution: Acknowledge and effectively resolve customer complaints to enhance their experience.
• Product Knowledge: Understand our products thoroughly to provide accurate information and answer customer questions.
• Order Processing: Handle processing of orders, forms, applications, and customer requests efficiently.
• Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference.
• Team Coordination: Communicate and collaborate with colleagues to ensure seamless service delivery.
• Feedback Contribution: Provide constructive feedback on the efficiency of customer service processes for continuous improvement.
• Team Management: Oversee and mentor a team of junior customer service representatives, fostering a supportive work environment.
• Customer Satisfaction: Ensure high levels of customer satisfaction through professional and effective support.

Requirements:

• Calm Under Pressure: Ability to remain calm and composed when dealing with stressed or upset customers.
• Computer Proficiency: Comfortable using computers and various software applications.
• Customer Support Experience: Previous experience in customer support or a related field is preferred.

Qualifications and Skills:

• Education: High School Diploma, general education degree, or equivalent.

Salary

Application Closing Date: 17th February, 2026

Application Instructions:

Interested candidates should send their CV to: info@janahluxurylimited.com using the Job Title as the subject of the mail.