PAYMENT OPERATIONS OFFICER AT PAYZEEP | PAYMENT OPERAIONS OFFICER JOBS IN LAGOS

About Company:

Individuals, SMEs, and Organizations use PayZeep to make payments, receive payments, process payments, accept deposits, and complete business transactions.

Job Description:

PayZeep is looking for a sharp, investigative Payment Operations Officer to join our front-line defense and settlement team. In the fast-paced world of Fintech, operational excellence is the bedrock of trust. You won't just be "monitoring" transactions; you will be the guardian of our ecosystem, ensuring that every naira moved is legitimate, every dispute is resolved, and every settlement is accurate.

This role requires a unique blend of technical expertise in payment routing (POS, PTSP, and Gateways) and the analytical grit to stay two steps ahead of fraudulent actors. If you are a high-motivated team player with a deep understanding of the Nigerian payment landscape, this is your opportunity to build a career at the intersection of risk and operations.

Requirements:

1. Transaction Integrity & Fraud Prevention

• Pattern Analysis: Proactively analyze real-time payment transactions to identify unusual behaviors or emerging fraud trends.

• Incident Investigation: Lead the investigation into potential fraud cases, escalating findings and taking immediate preventative action to mitigate loss.

• Uptime Governance: Monitor the performance of third-party service providers (aggregators and switches) to ensure constant system availability.

2. Reconciliation, Settlement & Partnerships

• Discrepancy Resolution: Liaise with banks, aggregators, and switching companies to resolve settlement discrepancies and card scheme issues.

• Institutional Liaison: Manage relationships with card schemes and switching companies to optimize transaction routing and settlement efficiency.

• Strategic Growth: Identify and close partnership deals that expand our direct product offerings and payment rails.

3. Dispute Resolution & Quality Assurance

• Evidence Management: Investigate chargebacks and financial disputes by collaborating with support and compliance teams to gather evidence and ensure fair outcomes.

• Product Testing: Participate in the QA process for new POS and payment software releases, documenting bugs in JIRA to ensure a seamless merchant experience.

• SOP Excellence: Build deep product expertise and maintain up-to-date Standard Operating Procedures (SOPs) for the operations team.

Qualifications and Skills:

Professional Profile

• Experience: Minimum of 2 years in transaction monitoring or fraud detection within the Fintech or Banking sector.

• Domain Expertise: A profound understanding of POS business (PTSP, Acquiring), Agency Banking, and Payment Gateways.

• Technical IQ: Mastery of transaction routing, processing, and fraud detection software.

• Education: BSc/HND from a reputable tertiary institution. Relevant certifications in fraud detection are a plus.

Software & Tools

• Productivity: Expert proficiency in Microsoft Excel (for reconciliation), Word, and PowerPoint.

• Workflow: Experience using JIRA for bug tracking and CRM software for merchant management.

Core Competencies

• Analytical Grit: Exceptional investigative skills and the ability to process complex data sets.

• Collaboration: Strong interpersonal skills to work effectively with banks, switches, and internal compliance teams.

• Communication: Clear and empathetic communication when dealing with high-stress merchant or client disputes.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply