OPERATIONS OFFICER (CUSTOMER CARE) AT EKONDO MICROFINANCE BANK

About Company:

Ekondo Microfinance Bank is a financial institution that focuses on microfinancing, mobilizing surplus funds from the public and lending them to economically active poor groups. The bank spreads its funds in terms of interest and commissions to support the financial needs of the community.

Job Description:

• Open, update, and maintain customer accounts in line with KYC/AML regulations.
• Handle customer inquiries, requests, and complaints promptly and professionally.
• Process service requests including transfers, standing orders, cheque confirmations, and stop payments.
• Cross-sell and upsell bank products and services to customers.
• Maintain accurate and updated customer records.
• Escalate unresolved issues to the Branch Manager/Operations Head.
• Support other operations staff to ensure smooth branch activities.

Requirements:

• Strong communication and interpersonal skills.
• Good knowledge of banking operations and regulatory requirements.
• Proficiency in Microsoft Office and banking applications.
• Ability to multitask and work under pressure.
• Customer-oriented mindset with problem-solving ability.

Qualifications and Skills:

• Education: HND/B.Sc. in Banking & Finance, Accounting, Business Administration, Economics, or related fields.
• Experience: 1–3 years in banking operations or customer service (microfinance experience is an added advantage).

Salary

Application Closing Date: 31st October, 2025

Application Instructions:

Click the button below to apply