CUSTOMER EXPERIENCE OFFICER AT DATES AND EVENT LIMITED | CUSTOMER EXPERIENCE JOBS IN LAGOS

About Company:

Dates and Events Limited is a leading events and venue services company providing premium event centres, marquees, rentals, and event support services. We are committed to quality service delivery, operational efficiency, and well-maintained facilities.

We are recruiting to fill the position below:

Job Description:

• The Customer Experience Officer is responsible for managing the end-to-end customer journey, ensuring service excellence, resolving escalations, and maintaining consistent service standards across all customer touchpoints.

Key Responsibilities

• Manage customer experience from enquiry through event execution
• Handle customer complaints and escalations professionally
• Coordinate with operations, logistics, and venue teams
• Monitor service quality and customer satisfaction
• Gather customer feedback and prepare service improvement reports
• Ensure adherence to company service standards
• Support monthly and annual sales targrts

Requirements:

• OND / HND / BSc in a relevant field
• Experience in customer service, hospitality, or service operations is an advantage
• Strong professional presence and service mindset
• Must Stay in close proximity to Ikeja

Key Skills & Competencies:

• Strong interpersonal and communication skills
• Empathy and emotional intelligence
• Problem-solving and conflict-resolution skills
• Attention to detail and coordination ability
• Report writing and documentation skills
• Ability to manage multiple stakeholders.

Salary

Application Closing Date: 24th March, 2026

Application Instructions:

Candidates should send their CV to:  recruitment@thegrandeureventsng.com using “Customer Experience Officer” as the subject of the email.