CUSTOMER SERVICE REPRESENTATIVE AT ABLAZE CONSULTANCY | CUSTOMER SERVICE REP JOBS IN ABUJA

About Company:

Ablaze Consultancy is a dynamic and results-driven firm specializing in recruitment, consulting, and leadership training. We are committed to helping organizations build strong teams by connecting them with top talent and providing strategic business solutions that drive growth and excellence.

Job Description:

We are seeking a high-energy, results-driven Customer Service Representative to join our team in Ikeja, Lagos. This is not just a support role; it is a "Brand Ambassador" position designed for a professional who understands that every customer interaction is an opportunity to build trust and generate value.

Your mission is to manage high-volume communications while actively identifying sales leads and assessing customer needs to ensure 100% satisfaction. You will be responsible for turning complaints into solutions and inquiries into long-term relationships. If you have a "hunter" instinct for over-achieving quotas and the emotional intelligence to handle diverse personalities, we want you to lead our front-line communications.

Requirements:

1. Relationship Architecture & Communication

• Engagement Mastery: Manage large volumes of incoming calls with active listening and strong phone contact handling skills.

• Trust Building: Establish sustainable relationships through open, interactive, and transparent communication with all customer accounts.

• Accuracy & Integrity: Provide valid and complete information by leveraging the right CRM tools and communication protocols.

2. Sales Integration & Target Management

• Lead Generation: Proactively identify and qualify sales leads during service interactions to support organizational growth.

• Quota Achievement: Consistently meet and exceed personal and team sales targets and call-handling quotas.

• CRM Governance: Maintain meticulous records of customer interactions, processing accounts and filing documents within our CRM system.

3. Conflict Resolution & Operational Excellence

• Problem Solving: Handle customer complaints with urgency, providing appropriate solutions and following up to ensure a "Closed-Loop" resolution.

• Multi-Tasking: Prioritize and manage time effectively to handle multiple customer inquiries without compromising service quality.

• Policy Adherence: Follow all internal communication procedures, guidelines, and company policies to ensure brand consistency.

Qualifications and Skills:

Professional Profile

• Experience: A proven track record of over-achieving performance quotas in a customer-facing role.

• Technical Depth: Familiarity with CRM systems and best practices for data entry and customer tracking.

• Location: Candidates must be able to work full-time in Ikeja, Lagos.

Core Competencies

• Communication: Excellent verbal and written presentation skills with a high degree of "Customer Orientation."

• Adaptability: Ability to respond effectively to different character types and high-pressure situations.

• Grit: A commitment to "taking the extra mile" to engage and satisfy customers.

Salary

Application Closing Date: Not specified

Application Instructions:

Interest and qualified candidates should send their CV to: consultancyablaze@mail.com using the Job Position as the subject of the mail.