HEAD OF SALES(E-COMMERCE) AT CAPSGAIN SOLUTIONS | HEAD OF SALES JOBS IN LAGOS

About Company:

Capsgain Solutions is a full range eCommerce company. We research, design, develop and market products that makes life easier and better using the latest eCommerce systems and tools

Job Description:

We are seeking a high-caliber, results-obsessed Head of E-Commerce Sales to serve as the engine of our revenue growth. This is a senior leadership role designed for a "Conversion Architect"—someone who understands that scaling an e-commerce brand requires a perfect blend of psychological persuasion, disciplined follow-up, and operational precision.

Your mission is to lead and transform our sales force into a high-performance machine. You will be responsible for the end-to-end sales lifecycle—from refining telesales scripts to optimizing CRM workflows and ensuring seamless delivery coordination. If you have a proven track record of scaling sales teams and the grit to instill a culture of extreme ownership and discipline, we want you to lead our commercial strategy.

Requirements:

1. Sales Engineering & Team Leadership

• High-Performance Culture: Lead and mentor the e-commerce sales team (Telesales Agents and support staff), instilling a culture focused on discipline, accountability, and result-orientation.

• Framework Optimization: Continuously improve sales scripts, objection-handling frameworks, and upselling/cross-selling strategies to maximize Average Order Value (AOV).

• Capability Building: Conduct rigorous training sessions and performance reviews to bridge skill gaps and ensure the team is equipped to close high-value leads.

2. Operational Excellence & CRM Governance

• Systematic Follow-ups: Implement and oversee structured follow-up systems for pending confirmations and delivery coordination to minimize order cancellations.

• CRM Integrity: Supervise CRM usage to ensure 100% data accuracy in sales tracking and reporting, using these metrics to drive daily decision-making.

• SOP Implementation: Identify operational bottlenecks and design/implement Standard Operating Procedures (SOPs) that streamline the transition from "Lead" to "Delivered."

3. Strategic Collaboration & Insights

• Cross-Functional Synergy: Collaborate with Marketing (for lead quality), Warehouse (for stock availability), and Logistics (for delivery success) to ensure all departments are aligned with revenue targets.

• Market Intelligence: Extract customer insights from sales interactions to provide management with data-backed recommendations for product development and pricing adjustments.

Qualifications and Skills:

Professional Profile

• Experience: Minimum of 3–5 years in professional sales, with at least 3 years specifically in the E-Commerce sector.

• Leadership: A proven track record of managing and scaling high-performing sales teams (minimum 5-10 agents).

• Education: HND/BSc/BA in Sales, CRM, Business Administration, or a related field.

Core Competencies

• Analytical Prowess: Strong ability to interpret performance metrics and translate them into growth strategies.

• Leadership: Exceptional ability to influence, coach, and maintain discipline within a remote or onsite sales team.

• Communication: Master of persuasion with excellent verbal and written negotiation skills.

Salary

Application Closing Date: Not specified

Application Instructions:

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