FRONT DESK OFFICER AT TEAMACE LIMITED | FRONT DESK OFFICER JOBS IN LAGOS

About Company:

At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. 

Job Description:

As the Front Desk Officer, you are the face of our facility and the primary architect of the patient’s first impression. Your mission is to bridge the gap between clinical care and administrative excellence, ensuring that every patient’s journey—from the moment they walk in to their final check-out—is seamless, professional, and efficient.

In this role, you will manage high-volume front-office operations, including appointment scheduling, financial reconciliation, and HMO documentation. If you are a proactive communicator with 1–3 years of experience in healthcare administration and a passion for delivering exceptional service, we want you at our front line.

Requirements:

1. Patient Journey & Queue Management

• First-Point Contact: Provide a professional and compassionate welcome to patients and visitors, managing the check-in and check-out workflow with efficiency.

• Omnichannel Engagement: Respond to inquiries and provide accurate information across walk-in, telephonic, and digital communication channels.

• Scheduling Optimization: Coordinate and confirm appointments to maximize provider utilization and minimize patient wait times and no-shows.

2. Financial & HMO Administration

• Revenue Cycle Support: Generate accurate invoices, process payments, and perform daily reconciliation of collections to ensure financial integrity.

• HMO Coordination: Support the documentation and verification processes for HMO-covered patients, ensuring all authorizations are secured promptly.

• Record Governance: Maintain both physical and Electronic Medical Records (EMR) with a strict focus on data integrity and patient confidentiality.

3. Operational Excellence

• Inquiry Resolution: Serve as the primary problem-solver for administrative issues, ensuring that patient concerns are resolved before they escalate.

• Office Maintenance: Ensure the reception area remains organized, welcoming, and compliant with clinical standards.

Qualifications and Skills:

Professional Profile

• Education: Minimum of OND, HND, or Bachelor’s Degree in Business Administration, Health Administration, or a related field.

• Experience: 1–3 years of proven experience in a front desk, customer service, or healthcare administrative role.

• Technical Skills: Proficiency in Microsoft Office Suite and experience with basic billing or Hospital Management Systems (HMS).

Core Competencies

• Communication: Exceptional verbal and written skills with a warm, empathetic tone.

• Multitasking: The ability to handle phone calls, walk-in patients, and administrative paperwork simultaneously without compromising quality.

• Integrity: High ethical standards regarding the handling of sensitive patient information and financial collections.

Salary

Application Closing Date: Not specified

Application Instructions:

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