FRONT DESK OFFICER AT LISA SUITES LIMITED

About Company:

Lisa Suites is a serviced apartments business company.

Job Description:

• Guest Reception & Support

  • Warmly welcome guests upon arrival with a professional and friendly attitude.
  • Handle check-in and check-out procedures efficiently.
  • Assist guests with inquiries, hotel information, and service requests.
  • Ensure guests feel valued and supported during their stay.

• Reservation & Booking Management
  • Manage room bookings via phone, email, walk-ins, and online platforms.
  • Confirm, modify, or cancel reservations as necessary.
  • Maintain accurate records of room availability and guest information.

• Customer Service & Problem Resolution
  • Respond promptly to guest complaints and escalate issues when needed.
  • Provide accurate information about hotel facilities, rates, and services.
  • Ensure guest satisfaction by following up on requests and concerns.

• Front Desk Operations
  • Operate the front office software/POS system.
  • Manage guest payments, receipts, and financial records.
  • Maintain an organized and clean front desk area.
  • Monitor lobby activities and ensure security protocols.

• Communication & Coordination
  • Coordinate with housekeeping to ensure rooms are ready for guests.
  • Communicate guest preferences or special requests to relevant departments.
  • Relay important information to management and team members.

• Administrative Duties
  • Handle phone calls, emails, and correspondence professionally.
  • Maintain logs, records, and daily reports accurately.
  • Support administrative tasks assigned by management.

Requirements:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Professional appearance and grooming.
• Ability to multitask and work under pressure.
• Good problem-solving and organizational skills.
• Confidence in handling cash and digital transactions.

PERSONAL ATTRIBUTES

• Friendly and positive attitude.
• Attention to detail.
• Integrity and confidentiality.
• Punctuality and reliability.
• High emotional intelligence.

Qualifications and Skills:

• OND/HND/B.Sc. in Hospitality, Business Administration, or related field.
• Prior experience as a front desk officer or customer service representative (hotel experience preferred).
• Proficiency in front desk software and Microsoft Office tools.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: lisasuitescareer@gmail.com using the position as subject of email.