CHIEF OPERATING OFFICER - FAITH BASED ORGANIZATION AT OUTSOURCE COMPANY | CHIEF OPERATING OFFICER JOBS IN LAGOS

About Company:

The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally.

Job Description:

We are seeking a compassionate, visionary, and results-driven Chief Operating Officer (COO) to serve as the operational architect of our mission. As a key executive leader, you will provide the strategic oversight necessary to translate our long-term vision into daily operational excellence. This role is unique; it requires a blend of high-level financial acumen and a deep, intuitive understanding of the values and cultural nuances of a faith-based organization. You will be responsible for organizational health, fostering an environment of innovation, and ensuring that all administrative functions—from finance to human capital—work in harmony to maximize value for our stakeholders and the community we serve.

Requirements:

1. Strategic Vision & Growth Architecture

• Directional Leadership: Partner with the executive team to set the organization's strategic direction, ensuring all operational goals align with our core mission and values.

• Innovation & Excellence: Foster a culture of continuous improvement and innovation, driving operational efficiency across all functional business units.

• Organizational Change: Lead the organization through periods of transition, ensuring that change is managed with resilience, empathy, and clarity.

2. Operational Oversight & Administrative Health

• Administrative Governance: Provide executive oversight of all internal functions to ensure the overall health, transparency, and integrity of the organization.

• Risk & Decision Management: Navigate complex business environments with the ability to make high-stakes decisions under pressure while effectively managing organizational risk.

• Stakeholder Relations: Serve as a primary communicator to stakeholders at all levels, building trust through ethical integrity and professional excellence.

3. Financial Stewardship & Performance

• Business Savvy: Leverage deep financial acumen to analyze market trends, financial statements, and competitive landscapes to ensure long-term sustainability.

• Resource Optimization: Strategically allocate resources to support business development and organizational growth without compromising ethical standards.

Qualifications and Skills:

Executive Experience

• Tenure: 10–15 years of significant leadership experience, with a proven track record in senior or executive management roles.

• Core Competencies: Demonstrated success in strategic planning, corporate governance, and business development.

• Faith-Based Context: A deep, lived understanding of the operational and cultural dynamics of a Faith-Based Organization is essential.

Leadership Profile

• Inspirational Management: Exceptional ability to motivate and empower diverse teams to achieve collective goals.

• Communication: Masterful interpersonal skills with the ability to bridge the gap between technical operations and mission-driven narratives.

• Integrity: Unwavering ethical standards and a commitment to corporate responsibility and professionalism.

Salary

Application Closing Date: Not specified

Application Instructions:

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