FIELD MARKETING & SALES EXECUTIVE AT WISERENT | JOBS IN NIGERIA

Job Description:

We are looking for a dedicated and empathetic Customer Care Representative to be the heartbeat of our operations. In this role, you aren’t just answering phones—you are a trusted advisor to tailors, designers, and craft enthusiasts. You will be responsible for providing expert product guidance, managing the end-to-end order lifecycle, and building long-term loyalty through professional problem-solving. If you have a passion for providing excellent service and a keen interest in the sewing and fashion industry, we want you to help us grow our community.

Requirements:

1. Consultative Customer Support

• Multichannel Engagement: Respond to inquiries via phone, email, WhatsApp, and social media with a friendly and professional tone.

• Expert Guidance: Act as a product specialist, helping customers select the specific sewing tools (needles, shears, specialized threads) that best suit their projects.

• Information Accuracy: Provide real-time updates on product availability, technical specifications, and warranty details.

2. Order Orchestration & Issue Resolution

• Full-Cycle Assistance: Guide customers through the process of placing, tracking, and modifying orders, ensuring all data is entered accurately into the CRM.

• Conflict Resolution: Handle complaints and disputes with empathy and speed, turning potentially negative experiences into opportunities for service recovery.

• Returns & Refunds: Manage the logistics of returns and exchanges, ensuring a fair and transparent process for the customer.

3. Insights & Team Collaboration

• Feedback Loop: Proactively gather customer feedback and identify recurring trends or product issues to share with the management team.

• Cross-Departmental Synergy: Collaborate with the Logistics and Sales teams to resolve delivery delays and ensure a seamless experience from checkout to unboxing.

• Documentation: Maintain meticulous logs of every interaction within our support tools to ensure a continuous history of customer care.

Qualifications and Skills:

Core Competencies

• Communication: Exceptional verbal and written skills, with the ability to explain technical sewing tool features clearly.

• Emotional Intelligence: High levels of patience and empathy when dealing with frustrated customers or complex requests.

• Problem-Solving: A proactive "thinker" who can find creative solutions to logistics or product challenges.

• Tech Savvy: Proficient in basic computer operations and comfortable learning CRM/Support ticketing software.

Personal Attributes

• Multitasking: Ability to manage a high volume of chat messages while simultaneously updating order records.

• Reliability: Punctual and committed to maintaining support hours.

• Interest in Crafts: A basic understanding or willingness to learn about sewing, fashion design, or tailoring tools is a significant advantage.

Salary

Application Closing Date: Not specified

Application Instructions:

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