CUSTOMER SERVICE REPRESENTATIVE AT ROYAL BITES | CUSTOMER SERVICE JOBS IN IBADAN

About Company:

Royal Bites is recruiting suitably qualified candidates to fill the position below:

Job Description:

We are seeking a friendly, patient, and highly motivated Customer Service Representative to join our team in Ibadan. As the primary interface between our company and our clients, you will be responsible for providing exceptional support, resolving inquiries, and ensuring that every customer has a positive experience with our brand. The ideal candidate is an excellent communicator who enjoys problem-solving and thrives in an environment where they can make a genuine difference for our customers.

Requirements:

• Inquiry Management: Efficiently manage customer interactions via phone, email, or in-person, ensuring that all queries are handled professionally and promptly.

• Resolution: Troubleshoot and resolve customer complaints or concerns by providing accurate information, appropriate solutions, or necessary escalations.

• Relationship Building: Foster positive relationships with customers by maintaining a helpful, empathetic, and professional demeanor at all times.

• Data Integrity: Maintain accurate, real-time records of all customer interactions, feedback, and issue resolutions within our tracking systems.

• Continuous Improvement: Proactively provide feedback to the management team regarding recurring customer issues or suggestions for improving our service delivery.

Qualifications and Skills:

• Inquiry Management: Efficiently manage customer interactions via phone, email, or in-person, ensuring that all queries are handled professionally and promptly.

• Resolution: Troubleshoot and resolve customer complaints or concerns by providing accurate information, appropriate solutions, or necessary escalations.

• Relationship Building: Foster positive relationships with customers by maintaining a helpful, empathetic, and professional demeanor at all times.

• Data Integrity: Maintain accurate, real-time records of all customer interactions, feedback, and issue resolutions within our tracking systems.

• Continuous Improvement: Proactively provide feedback to the management team regarding recurring customer issues or suggestions for improving our service delivery.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: westmeadrecruitment@gmail.com using the Job Position as the subject of the mail.

Note: For more enquiries, call 07063686707, 07068031299.