CUSTOMER EXPERIENCE OFFICER AT ONLINE FOODSTUFF STORE LIMITED | CUSTOMER SERVICE JOBS IN ABUJA

About Company:

Online Foodstuff Store Limited is a leading retail and supply chain company dedicated to making quality foodstuffs accessible and affordable across Nigeria. Established with the mission to simplify food sourcing for households, restaurants, and businesses, the company has grown into a trusted brand recognized for its consistency, transparency, and excellent service delivery. Headquartered in Kubwa, Abuja, with branches in Lagos and Port Harcourt, we operate a strong distribution network that ensures seamless procurement, packaging, and delivery of food items. By leveraging modern systems, efficient logistics, and vendor partnerships, we are able to meet the daily food needs of thousands of customers while maintaining high standards of quality and affordability.

Job Description:

We are seeking a proactive and empathetic Customer Experience / Customer Care Officer to serve as the voice of our company. You will be the primary point of contact for our clients, responsible for managing interactions with professionalism, resolving concerns swiftly, and consistently delivering a superior service experience. This is an ideal role for someone who excels in communication, thrives on problem-solving, and is dedicated to building long-term customer loyalty.

Requirements:

• Multi-Channel Support: Manage high-volume customer inquiries across phone, email, and chat channels, ensuring every interaction is timely, accurate, and professional.

• Conflict Resolution: Act as a dedicated problem-solver, addressing complaints with patience and providing effective solutions or alternatives that prioritize customer satisfaction.

• Documentation: Maintain meticulous, real-time records of all customer interactions, feedback, and issue logs to ensure transparency and accountability.

• Follow-Through: Ensure that no customer issue is left unresolved by conducting proactive follow-ups until a satisfactory conclusion is reached.

• Operational Collaboration: Work cross-functionally with internal teams (such as Sales, Operations, or Technical support) to feed back customer insights, helping to identify pain points and improve our overall service delivery.

• Escalation Management: Proactively identify recurring customer issues and escalate them to management to facilitate long-term process improvements.

Qualifications and Skills:

• Education: Minimum of an OND, HND, or B.Sc. Degree in any related field.

• Experience: Previous experience in a customer service or customer experience role is a significant advantage.

• Key Competencies:

  • Communication: Exceptional verbal and written communication skills with a natural ability to build rapport.

  • Emotional Intelligence: Strong conflict resolution abilities and the patience to handle difficult situations calmly.

  • Resilience: Ability to remain focused and maintain a positive attitude in a fast-paced, high-pressure environment.

  • Technical Proficiency: Basic computer literacy and comfort navigating CRM or customer management software.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hr@foodstuff.store using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.