CUSTOMER ENGAGEMENT ANALYST AT LOSODE NIGERIA LIMITED (REMOTE)

About Company:

At Losode, we know how important trust is when shopping online. That is why we ensure every purchase meets, and exceeds, your expectations. If anything falls short, our team is ready to make it right, quickly and hassle-free. Shop with confidence and discover quality fashion, guaranteed.

Job Description:

• Lead the end-to-end onboarding process for designers, ensuring a smooth and welcoming experience.
• Serve as the primary point of contact for designers, addressing inquiries and resolving issues. 
• Monitor designer feedback and behavior to identify trends and recommend improvements. 
• Maintain accurate records of interaction, feedback, and resolutions. 
• Collaborate with internal teams to implement initiatives that enhances the designer journey. 
• Support the development of Periodic reporting across the operations function. 
• Provide insights to improve platform usability and engagement. 
• Provide accurate, valid and complete information by using the right methods/tools. 
• Make outbound prospecting communications to build and manage lead development pipeline via cold calling, networking, e-mail/e-marketing, and utilizing Internet information sources 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 
• Keep records of customer interactions, transactions, comments, and complaints. 
• Follow communication procedures, guidelines and policies 
• Process orders, forms, applications, and requests. 
• Ad hoc tasks and responsibilities

Requirements:

• Bachelor’s degree in communications, Business Administration, Marketing, or related field. 
• Minimum of 3+ years of experience in customer experience analysis or a related role.
• Strong analytical skills and proficiency in data analysis tools. 
• Excellent communication and presentation abilities.
• Empathetic and customer-focused mindset, with a passion for supporting creative communities. 
• Ability to work collaboratively in a team environment.
• Detail-oriented with a focus on continuous improvement.
• Knowledge of customer experience management principles and practices.
• Experience with customer feedback collection methods and tools is a plus. 
• Strong understanding of marketing principles, strategies, and tactics.
• Experience working with CRM tools, support platforms, or customer feedback systems.
• Comfortable working cross-functionally and collaborating with design, product, and marketing teams 
• Strong Interpersonal and communication skills 
• Excellent communication skills, both verbal and written.
• Familiarity with eCommerce platforms or marketplaces is a plus. 
• A genuine interest in fashion, design, or creative industries is an added advantage

Salary

Application Closing Date: Not specified

Application Instructions:

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