CUSTOMER SERVICE REPRESENTATIVE JOB AT BUILDINGS AND MORE LIMITED | CUSTOMER CARE JOBS IN ABUJA

About Company:

Buildings and More Limited is an E-commence online and mobile commerce company founded in 2019. Our aim is to stand out as one of the world’s largest E-commence spaces in few years and based on the strategies and models we have put in place; we expect it to be very successful. We provide numerous business opportunities for small and medium enterprises to leverage innovative technology to compete efficiently, domestically and globally.

Job Description:

We are seeking a vibrant, empathetic, and organized Customer Service Officer to join our team. This role is the primary heartbeat of our company, serving as the first point of contact for our customers. You will manage inquiries, resolve challenges with a "problem-solver" mindset, and ensure that every customer leaves an interaction feeling heard and valued. This is an excellent opportunity for a serving Corp Member (NYSC) looking to gain high-level experience in relationship management, conflict resolution, and corporate operations.

Requirements:

1. Multi-Channel Communication

• Inquiry Management: Respond professionally to customer inquiries across various channels including phone, email, live chat, and in-person visits.

• Information Accuracy: Provide precise details regarding product features, pricing, service policies, and promotional offers.

• Documentation: Maintain meticulous records of all customer interactions and transactions in our CRM to ensure a "single source of truth" for the team.

2. Conflict Resolution & Satisfaction

• Complaint Handling: Resolve customer issues in a timely, professional manner, maintaining a calm and helpful attitude even under pressure.

• The "HEARD" Method: Apply empathy and patience to turn difficult customer experiences into positive outcomes.

• Follow-up: Proactively reach out to customers after a resolution to ensure they are fully satisfied and that the issue has been permanently fixed.

• Escalations: Identify and route complex problems to the appropriate senior department when necessary.

3. Operational Support

• Transactional Processing: Handle the processing of orders, returns, refunds, and specific service requests with high attention to detail.

• Team Collaboration: Support Sales, Operations, and Logistics teams to ensure the end-to-end customer journey is seamless.

Qualifications and Skills:

Preferred Candidate

• NYSC Status: Currently serving National Youth Service Corps (NYSC) members are highly preferred.

Technical & Soft Skills

• Communication: Excellent verbal and written English; ability to articulate complex information clearly.

• Digital Literacy: Basic proficiency in MS Office (Word, Excel) and experience with email etiquette. Familiarity with CRM tools is a plus.

• Psychological Traits: A customer-focused mindset with high levels of patience, empathy, and a thick skin for handling difficult conversations.

• Logistics: Strong organizational skills and the ability to manage time effectively in a fast-paced environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their resume to: hr@buildingsandmore.ng using the Job Position as the subject of the email.