RETAIL & CUSTOMER EXPERIENCE ASSOCIATE AT PEOPLEX AFRICA | RETAIL & CUSTOMER CARE JOBS IN ABUJA

About Company:

 PeopleX Africa is in the beauty and fragrance industry.

Job Description:

Our client in the luxury beauty and fragrance industry is seeking a polished, customer-obsessed Retail & Customer Experience Associate. This role is not merely about transactions; it is about serving as a brand ambassador who crafts memorable sensory experiences for our premium clientele. You will be the face of the Abuja store, bridging the gap between high-touch in-store service and modern digital engagement. If you are a proactive professional who takes pride in elegance, possesses a deep appreciation for the art of fragrance, and understands how to leverage CRM data to build lifelong loyalty, we invite you to apply.

Requirements:

1. Sensory Sales & Luxury Experience

• The "High-Touch" Standard: Deliver a warm, sophisticated, and professional welcome to every guest, ensuring the service aligns with global luxury standards.

• Fragrance Consulting: Use advanced product knowledge to guide customers through the olfactory pyramid, helping them discover scents that resonate with their personal style.

• Revenue Generation: Consistently meet daily sales targets through confident upselling, cross-selling, and personalized gift recommendations.

• Aesthetic Stewardship: Maintain a pristine and elegant store environment, ensuring that merchandising and ambiance reflect the brand’s premium identity.

2. Digital Engagement & Community Growth

• Omnichannel Interaction: Respond to online inquiries and orders via WhatsApp and Instagram with the same level of polish and speed as an in-person interaction.

• Content Support: Assist in capturing and posting engaging social media content that showcases the store's ambiance and new arrivals.

• Community Building: Actively engage with our digital community to foster brand affinity and drive foot traffic to the Abuja location.

3. CRM, Intelligence & Operational Excellence

• Data-Driven Retention: Accurately capture customer preferences and purchase history using CRM tools to facilitate personalized follow-ups and repeat visits.

• Performance Reporting: Prepare weekly insights on sales trends, customer feedback, and stock movement to support strategic decision-making.

• Inventory Visibility: Support basic store operations by ensuring stock levels are accurately tracked and organized.

Qualifications and Skills:

Professional Experience

• Tenure: Minimum of 2 years of experience in luxury retail, high-end hospitality, or premium sales.

• Proven Results: A demonstrated track record of meeting sales targets while maintaining impeccable service ratings.

• Tech Savvy: Proficiency in digital tools for customer interaction (Instagram/WhatsApp) and basic data entry/CRM systems.

The Ideal Candidate Profile

• Polished Presence: You take extreme pride in your personal presentation and professional conduct.

• Confidence: You are comfortable and poised when engaging with high-net-worth individuals and premium stakeholders.

• Detail-Oriented: From the placement of a bottle to the phrasing of a weekly report, you prioritize excellence in the small details.

Salary

Application Closing Date: 07th February, 2026

Application Instructions:

Interested and qualified? Go to www.peoplex.africa to apply