CUSTOMER CARE EXECUTIVE JOB AT OUTCESS SOLUTION LIMITED | CUSTOMER CARE JOBS IN LAGOS

About Company:

Outcess Solution Limited is a leading outsourcing company dedicated to helping brands efficiently recruit and manage qualified Customer Service Agents. We provide tailored support to ensure businesses have the right talent to deliver exceptional customer experiences.

Job Description:

We are seeking a dedicated and communicative Customer Care Executive to join our service team. In this role, you will be the primary point of contact for our customers, serving as the voice of the company. Your goal is to provide accurate product and service information, resolve technical or service-related issues efficiently, and ensure every interaction results in a positive customer experience. The ideal candidate is a patient, empathetic problem-solver who can maintain a high standard of service even in high-pressure situations.

Requirements:

1. Inquiry Management & Resolution

• Customer Support: Handle incoming inquiries via phone, email, and chat, providing clear and concise information regarding our products and services.

• Conflict Resolution: Address customer complaints with empathy and professionalism, identifying the root cause of issues and offering effective solutions.

• Escalation Management: Recognize complex issues that require specialized attention and escalate them to the appropriate department while maintaining communication with the customer.

2. Service Excellence & Information Management

• Product Knowledge: Stay updated on all new product features, service updates, and company policies to provide accurate guidance.

• Record Keeping: Maintain detailed and accurate logs of customer interactions, feedback, and resolutions within our internal database.

• Feedback Loop: Gather and report customer feedback to management to help improve product offerings and service delivery.

3. Engagement & Loyalty

• Relationship Building: Foster long-term customer loyalty by providing personalized and proactive support.

• Service Standards: Adhere to established communication guidelines and service level agreements (SLAs) to ensure brand consistency.

Qualifications and Skills:

Education & Experience

• Academic: Minimum of SSCE / NECO / GCE.

• Tenure: Minimum of 2 years of relevant experience in a customer-facing role (e.g., call center, retail service desk, or front-end support).

Core Competencies

• Communication: Exceptional verbal and written communication skills with a clear and professional tone.

• Patience & Empathy: Ability to remain calm and helpful when dealing with frustrated or confused customers.

• Problem-Solving: Strong ability to think on your feet and find "win-win" solutions for the customer and the company.

• Tech Savviness: Proficiency in basic computer operations and experience with Customer Relationship Management (CRM) software is an advantage.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: Annastasia.Onuorah@outcess.com using the Job Position as the subject of the email.