CUSTOMER SERVICE OFFICER JOB AT STAFFORA GLOBAL LIMITED | CUSTOMER SERVICE JOBS IN ABUJA

About Company:

Staffora Global Limited - We provide organisations with exceptional talent in a jiffy

Job Description:

Are you a people person with high energy and a digital-savvy mindset? Cafe Aiko is looking for a Customer Service Officer to be the face and voice of our brand. In this dynamic role, you will bridge the gap between our physical café and our digital community. Whether you are welcoming a guest at the door, responding to a DM on Instagram, or stepping behind the bar to assist during a morning rush, your goal is simple: ensure every interaction leaves a lasting positive impression. We provide the training; you provide the passion

Requirements:

1. Omni-Channel Engagement

• First Point of Contact: Handle customer enquiries via phone, in-person, and social media with professionalism, warmth, and "Cafe Aiko" personality.

• Social Media Community Management: Promptly manage and respond to messages and comments across all digital channels, ensuring our online community feels heard and valued.

• Feedback Loop: Proactively follow up with customers to gather feedback and report suggestions to management to drive continuous service improvement.

2. Hospitality & Service Support

• The "All-Rounder" Approach: Step in to support the floor team during peak hours and busy periods to maintain a seamless service flow.

• Beverage Mastery: Learn to prepare signature beverages and assist with drink service (Full training provided—you’ll learn the art of the perfect brew!).

• Relationship Building: Recognize our regulars and build authentic relationships that turn first-time visitors into loyal fans.

3. Operational Excellence

• Pressure Management: Maintain a calm, friendly, and approachable demeanor even during the busiest "rush hours."

• Reliability: Uphold high standards of punctuality, professionalism, and team collaboration.

Qualifications and Skills:

Profile & Education

• Academic Background: Bachelor’s Degree in any relevant field.

• Age Bracket: 25 – 27 years.

• Tech Savvy: Active on social media and highly comfortable with digital communication platforms.

Core Competencies

• Communication: Exceptional verbal and written communication skills (must be able to write engaging, friendly social media replies).

• Personality: Naturally approachable, energetic, and genuinely passionate about hospitality.

• Versatility: A "team player" mindset with the willingness to learn hands-on café skills.

• Experience: Previous experience in hospitality or customer service is a plus, but a great attitude is our priority.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply