CLIENT SERVICE MANAGER AT BEACONHILL SMILE CLINIC LIMITED

About Company:

Beaconhill Smile Clinic is an upscale dental practice located in the commercial and residential area of Victoria Island & Ikeja, Lagos. Weare a team of experienced professionals with several years of training.We provide comprehensive dental care using state-of-the-art technology to deliver comfortable cosmetic and family dental services.

Job Description:

• Oversee and enhance the overall patient experience across all touch points.
• Lead and train the customer service team to ensure high-quality service delivery.
• Develop and implement strategies to improve customer engagement and retention.
• Handle patient inquiries, feedback, and complaints professionally and efficiently.
• Collaborate with other departments to ensure seamless service delivery.
• Maintain accurate records of customer interactions and service improvements.

Requirements:

• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• A patient-centric mindset with a commitment to excellence.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Customer Service, or a related field.
• Minimum of 3 years of experience in customer service, preferably in the healthcare or hospitality industry.

Salary

Application Closing Date: 30th September, 2025

Application Instructions:

Interested and qualified candidates should send their CV and Cover Letter to:  recrutiment@beaconhillsmile.com using “Customer Service Manager Application.” the Job Title as the subject of the email.