HOTEL MANAGER JOB AT RESIDENCY HOTEL LIMITED | HOTEL MANAGER JOBS IN LAGOS

About Company:

Residency Hotel Limited is one of the leading hospitality industries in Nigeria with over 10 branches across the nation and more than 30 years in the industry.

Job Description:

We are seeking a high-energy, results-oriented General Manager to take the helm of our hotel operations. This is a critical leadership role designed for a professional who can blend operational excellence with a "growth mindset." You will be responsible for driving revenue through aggressive local marketing and deep customer relationship management, while simultaneously ensuring that every guest experience meets our premium standards. If you are a strategic leader with a proven track record of boosting profitability and inspiring teams to reach high-performance levels, we want to talk to you.

Requirements:

1. Revenue Generation & Market Strategy

• Aggressive Marketing: Drive revenue growth by identifying and targeting key corporate and individual customers within the local area.

• Relationship Management: Build and maintain strong customer relationships to ensure high retention and repeat business.

• Strategic Positioning: Formulate and execute competitive strategies based on real-time market trends and competitor analysis.

• Revenue Streams: Identify new opportunities for partnerships and auxiliary revenue streams (events, corporate retreats, etc.).

2. Operational Excellence & Quality Assurance

• Daily Oversight: Oversee the synergy between all departments (Front Office, F&B, Housekeeping, and Security) to ensure maximum efficiency.

• Standardization: Develop and implement rigorous SOPs to maintain high-quality service delivery across all guest touchpoints.

• Facility Audits: Regularly assess facilities and infrastructure to ensure the physical asset is maintained at peak condition.

3. Leadership & Human Capital

• High-Performance Culture: Lead and inspire the team to deliver "above-and-beyond" guest experiences.

• Talent Development: Recruit, train, and develop staff, ensuring a continuous pipeline of skilled professionals within the organization.

• Performance Management: Conduct objective performance reviews and provide the feedback necessary for continuous professional growth.

4. Finance, Compliance & Risk

• Budgetary Control: Manage operational budgets and optimize resource allocation to maximize profit margins.

• Regulatory Compliance: Ensure 100% adherence to health, safety, and hospitality industry regulations.

• Risk Mitigation: Implement robust risk management measures to protect the organization’s assets and reputation.

Qualifications and Skills:

Education & Experience

• Academic Background: Bachelor's Degree in Hospitality Management, Business Administration, or a related field.

• Proven Tenure: 2–4 years of managerial experience in the hospitality industry with a documented track record of revenue growth.

Core Competencies

• Leadership: Exceptional decision-making abilities and the poise to manage multiple teams under pressure.

• Sales DNA: A strong background in customer acquisition and local market networking.

• Interpersonal Skills: Master-level communication and customer service skills.

• Technical Literacy: Proficiency in Hospitality Management Software (PMS) and financial reporting tools.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: rhljobrecruit@gmail.com using the Job Position as the subject of the mail.