RECONCILIATION AND CUSTOMER VERIFICATION OFFICER AT IKNORBERT COMMUNICATIONS LIMITED | RECONCILIATION & CUSTOMER VERIFICATION JOBS IN LAGOS

About Company:

IKNORBERT COMMUNICATIONS LIMITED was established as a company in 2012 after a critical research and observation of the need for a wider deep distribution channel for communication products within the African continent. 

Job Description:

We are seeking a seasoned Reconciliation and Customer Verification Officer to serve as the guardian of our financial integrity. In the fast-paced world of fintech and digital payments, the difference between a successful transaction and a fraudulent one lies in the details.

You will operate at the intersection of accounting, compliance, and customer support, ensuring that our transaction records match our bank statements to the last kobo. This role is for a detail-oriented analyst who is not just looking for errors, but actively closing the gaps that lead to financial leakage. If you have 5+ years of experience and a forensic approach to data, you are the candidate we need to maintain our operational excellence.

Requirements:

1. Financial Integrity & Transaction Reconciliation

• System Balancing: Execute daily, weekly, and monthly reconciliations, matching internal system records against bank statements and third-party settlement portals.

• Discrepancy Forensics: Investigate wrongly captured figures, mismatched entries, and financial claims, ensuring all variances are rectified promptly.

• Audit Readiness: Maintain meticulous documentation of every adjustment, ensuring the company remains permanently "audit-ready."

2. KYC & Fraud Prevention Strategy

• Identity Validation: Validate customer identities and cross-reference supporting documentation for new accounts to uphold strict KYC/AML standards.

• Pattern Analysis: Actively monitor transaction patterns to detect anomalies or "red flag" behaviors that indicate potential fraud.

• Risk Mitigation: Flag suspicious transactions in real-time, preventing financial loss before a settlement occurs.

3. Dispute Resolution & Partner Settlement

• Chargeback Management: Investigate and reconcile complex customer disputes and chargeback cases by conducting thorough audits of financial records.

• Partner Settlement: Coordinate with merchants and banking partners to ensure timely and accurate settlement of funds.

• Resolution Lifecycle: Track outstanding entries through to resolution, ensuring that no dispute remains open beyond the acceptable turnaround time.

Qualifications and Skills:

Professional Profile

• Education: B.Sc/HND in Accounting, Finance, Economics, or a related discipline.

• Experience: Minimum of 5 years in fintech, banking, or digital payments with a specific focus on reconciliation and settlement.

• Technical Stack: Advanced proficiency in MS Excel (pivot tables, VLOOKUP, macros) and industry-standard reconciliation/accounting software.

Core Competencies

• Forensic Analytics: An innate ability to identify anomalies in large data sets.

• Regulatory Compliance: A solid understanding of banking/fintech operational policies and KYC guidelines.

• Attention to Detail: Uncompromising accuracy when handling high volumes of financial data.

Salary

Application Closing Date: Not specified

Application Instructions:

nterested and qualified candidates should forward their CV to: careers@iknorbert.com using the position as subject of email.