KEY ACCOUNT OPERATOR AT PALMPAY | ACCOUNTING JOBS IN LAGOS

About Company:

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

Job Description:

We are seeking a commercially astute and operationally rigorous Key Account Operator to anchor our strategic partnerships in Lagos. In the high-velocity Nigerian payments landscape, success is defined by "Transaction Velocity", the ability to embed our financial solutions so deeply into a merchant's workflow that we become their primary engine for growth. This role is designed for a "Partnership Architect" with at least 3 years of experience who can blend "Deep Data Analytics" with the "Relationship Diplomacy" required to manage large-scale retailers and corporate entities.

Your mission is to ensure "Zero-Friction Operations and Aggressive Transaction Expansion." You will be the primary advocate for our most valuable clients: responsible for diagnosing business needs, coordinating internal technical resources, and driving the stable growth of key performance indicators (KPIs). If you possess "Exceptional Problem-Solving Skills," a background in Fintech or Acquiring Business, and a results-oriented mindset, we want you to drive our strategic excellence.

Requirements:

1. Strategic Relationship & Service Governance

• Account Stewardship: Manage the end-to-end operational lifecycle for strategic merchants, acting as the bridge between their business goals and our technical capabilities.

• Customized Solutioning: Conduct deep-dive analyses of client business models to design and deploy bespoke payment solutions that solve specific friction points in their settlement and collection processes.

• Business Reviews: Lead regular on-site visits and quarterly business reviews (QBRs) to continuously optimize collaboration models and reinforce the value proposition.

2. Growth Engineering & Data Intelligence

• Transaction Expansion: Analyze client transaction data to identify "untapped" growth opportunities, driving strategies that increase wallet share and transaction frequency.

• KPI Monitoring: Maintain a high-fidelity dashboard of client performance metrics, ensuring stable growth and immediate intervention if transaction volumes dip.

• Product Advocacy: Systematically collect client feedback to influence our product roadmap, ensuring our services evolve in lockstep with the needs of large-scale merchants.

3. Cross-Functional Troubleshooting & Project Management

• Internal Resource Orchestration: Coordinate with DevOps, Settlement, and Hardware teams to resolve complex client issues ranging from device failures to reconciliation discrepancies.

• Project Leadership: Manage the deployment of new system integrations or device rollouts across multiple client locations (e.g., retail chains) with 100% operational readiness.

• Operational Troubleshooting: Act as the ultimate "fixer" for strategic accounts, ensuring that any technical or financial bottleneck is resolved with minimal impact on the client’s daily operations.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree or above in Business, Finance, or a related field.

• Experience: Minimum of 3 years in account operations within the Payments, Internet, or Financial Services industries.

• Domain Knowledge: Thorough understanding of acquiring business operations and payment industry processes.

Core Competencies

• Relationship Mastery: Strong communication skills with the ability to navigate complex stakeholder landscapes within large corporate organizations.

• Analytical Grit: Proficiency in using data to drive commercial decisions and project management outcomes.

• Resilience: Proven ability to work under high pressure and maintain a results-oriented focus in the face of technical or operational challenges.

Preferred Qualifications

• Experience managing large-scale merchants or nationwide retail chains.

• A strong background in the Fintech or Digital Payments ecosystem.

Salary

Application Closing Date: Not specified

Application Instructions:

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