IS - ADMINISTRATOR ANALYST AT KUDA BANK

About Company:

Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more. We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors. With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission. If this sounds like a great way to spend your valuable time, then please get in touch with us.

We are recruiting to fill the position below:

Job Description:

• Provide first-level support for official collaboration and messaging tools.
• Timely response to issues logged on Jira
• Support/provide technical support to all Kuda personnel on technology-based incidents
• Responding to user requests for assistance, diagnosing and resolving basic hardware and software problems, and escalating complex issues to senior staff.
• Installing and configuring software and hardware, ensuring systems are up-to-date with security patches and updates, and assisting with the deployment of new applications
• Recording details of user requests, troubleshooting steps, and resolutions in a ticketing system or knowledge base.
• Checking the performance and technical support of computers, printers, and network devices, CCTV cameras, access doors and escalating issues.
• Helping new employees set up their IT equipment and access, and removing access for departing employees.
• Managing multiple tasks, prioritizing issues, and keeping accurate records.
• Familiarity with operating systems (Windows, macOS), common software applications (Microsoft Office suite), and basic networking concepts
• User and device access provisioning and management.
• Provide first and second-level support for official collaboration and messaging tools.
• Manage requests and incidents on the official IT Service Management ticketing tool.
• User provisioning (Onboarding and Off-boarding) and management of official workspaces: Azure, Google Workspace, Jira, Nerve, Kuda Suites,
• Notion, Looker, Slack and other platforms for collaboration and messaging.
• Manage 3rd party application integration on Azure.
• Manage integrations from Google to other Cloud platforms.
• Ensure effective license management for applicable cloud services.
• Provide user support for Kuda Contact Center functional tools like Xcally.
• Develop and manage relevant, updated, functional policies and procedures as applicable to the team.
• Develop and manage functional standard operating manuals across all applicable processes.
• Ensure the availability of an updated asset register
• Put in place security configurations and settings across managed platforms in alignment with global standards.
• Maintain current IT & Compliance processes
• Identify system requirements, recommend technology purchases, plan and implement services and technologies to improve security and efficiency
• Participate in disaster recovery testing exercises and business continuity planning for business-critical systems

Requirements:

Financial:

• Demonstrates effective cost control and a strong savings mindset, while maintaining quality standards.
• Possesses excellent negotiation skills to ensure projects and initiatives are executed at minimal cost with maximum value delivered.

Process:

• Timely response to issues logged on Jira
• Manage network support personnel and 3rd party vendors to always ensure the availability of the link to relevant locations.
• Provision of up-to-date information on the IT equipment (Computer/monitor/printer/switches/routers, UPS, Inverters) assets of the bank always.
• Liaise with other Technology units to provide prompt and efficient technical support for all locations.
• Customer: Support/provide technical support to all Kuda personnel on technology-based incidents
• Team: Strong team player, contributing effectively within the unit to drive collaboration and achieve maximum performance.

Requirements

• B.Sc. (Computer Science) /B.Eng; MCP, CCNA, ITIL
• Minimum of 0 - 3 years total experience
• Good Writing & Communication Skills
• Understanding of Windows Client and Server Operating Systems
• Understanding of Google Workspace
• Good personnel management skills
• Excellent Knowledge of Business Processes
• Basic Understanding of IT Governance, ISMS, ITIL practices, and PCI DSS.
• Inquisitive, intuitive and excellent problem-solving skills
• Strong Analytical and Numerical skills
• Acquiring more skills in IT/Information management and personnel management.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY