RELATIONSHIP MANAGER AT TALENTPOOL NIGERIA

About Company:

Talentpool Nigeria - Our client, a fast-growing fintech company revolutionizing financial access and digital payments across Nigeria. Our mission is to simplify financial services for businesses and individuals through innovative technology. As we continue to scale, we’re seeking a high-impact, strategic Lead HR Business Partner to shape our people strategy and drive growth.

We are recruiting to fill the position below:

Job Description:

• As our Relationship Manager, you’ll play a central role in managing and strengthening partnerships with third-party service providers, including logistics partners, external vendors, infrastructure providers, and payment gateway platforms.
• You'll act as the key liaison between the company and our external ecosystem, ensuring that service levels are maintained, expectations are aligned, and issues are quickly resolved.
• This role requires someone who is detail-oriented, tech-aware, and excellent at stakeholder management, especially in environments involving service agreements and digital transactions.

Responsibilities
Vendor & Partner Management:

• Serve as the primary point of contact for all third-party service providers, including logistics vendors, facility providers, and payment gateway platforms.
• Maintain positive working relationships through regular communication, service reviews, and problem-solving.
• Monitor performance against service-level agreements (SLAs) and escalate issues where necessary.

Payment Gateway Coordination:

• Support the setup, integration, and monitoring of payment gateway services, ensuring smooth transaction processing.
• Liaise with finance, IT, and operations teams to ensure gateway uptime, reporting accuracy, and payment reconciliation.
• Stay updated on fintech trends and new technologies in the digital payment space.

Contract & Compliance Oversight:

• Collaborate with the legal and finance teams to manage contracts, MOUs, and renewals with third-party providers.
• Ensure vendors are compliant with all company policies, regulations, and security standards.
• Track documentation, certifications, and renewal deadlines.

Cross-Functional Collaboration:

• Work closely with internal departments — including IT, Admin, Finance, and Customer Support — to align vendor services with operational goals.
• Participate in project planning involving new vendors or infrastructure rollouts.

Requirements:

• Bachelor’s Degree in Business Administration, Finance, Management, or a related field.
• Experience with contract management, payment systems, or vendor compliance is a strong advantage.
• Minimum of 3 years’ experience in vendor management, partner relationship management, business operations, or procurement — ideally within fintech, tech, or logistics sectors.
• Understanding of payment gateway systems, integrations, and digital transaction processes.
• Excellent negotiation, communication, and problem-solving skills.
• Ability to manage multiple stakeholders and projects simultaneously.
• Highly organized, tech-savvy, and detail-focused.

Salary

Application Closing Date: 06th August, 2025

Application Instructions:

Interested and qualified candidates should send their CV and a brief cover letter to: recruitment@talentpool.com.ng using “Relationship Manager Application – Ikeja” as the subject of the mail.